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About the Role

Microsoft Advertising is seeking a strategic leader to shape the future of regulatory readiness, trust, safety, and operational excellence. As the Principal Customer Solutions Architect, Ads Regulatory Compliance, you will translate emerging regulatory requirements into scalable frameworks, governance models, and solution architectures, navigating ambiguity and building durable capabilities for innovation, customer trust, and regulatory resilience.

Responsibilities

Lead the development of strategic frameworks that translate evolving regulatory, legal, policy, and trust requirements into scalable operational and technical solutions.
Partner across Product, Engineering, CELA, Trust & Safety, Operations, Data Science, Business Planning, and Executive Leadership to drive alignment on complex cross-functional initiatives.
Design and mature governance models, readiness frameworks, risk taxonomies, decision processes, and operating mechanisms that improve organizational consistency and regulatory preparedness.
Identify emerging regulatory trends, industry developments, and market risks, helping leaders proactively prepare for future requirements and opportunities.
Drive cross-organizational programs that require balancing customer experience, business outcomes, platform capabilities, operational scalability, risk management, and regulatory obligations.
Develop executive-level narratives, recommendations, decision frameworks, and strategic roadmaps to support organizational investment and prioritization decisions.
Create durable mechanisms for regulatory intake, prioritization, implementation planning, readiness reviews, measurement, and continuous improvement.
Act as a strategic advisor to senior stakeholders by simplifying complex problems and helping organizations navigate uncertainty with confidence.
Build solid partnerships across regional and global teams to ensure solutions are scalable, adaptable, and aligned to diverse market requirements.

Requirements

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
4+ years of customer-facing experience.
1+ year(s) people management experience.
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 12+ years experience in technical program/product management, coding, software development/delivery work or internship experience OR equivalent experience.
5+ years of customer-facing experience.
3+ years people management experience.
Several years of experience leading large-scale cross-functional programs involving multiple organizations, stakeholders, and executive sponsors.
Experience driving strategy, governance, compliance, trust & safety, risk management, platform operations, policy implementation, or related domains.
Demonstrated ability to influence decisions without direct authority across engineering, business, legal, and operational organizations.
Experience operating in ambiguous environments and building structure, clarity, and execution plans where no established framework exists.
Solid executive communication skills with the ability to communicate complex concepts to technical and non-technical audiences.
Proven ability to translate business objectives, regulatory requirements, and customer needs into actionable plans and scalable solutions.
Experience working in highly regulated industries, digital platforms, online services, advertising technology, trust & safety, privacy, fraud prevention, AI governance, or compliance-related domains.
Experience designing operating models, governance structures, risk frameworks, or organizational decision processes.
Experience partnering with legal, policy, regulatory, or public affairs organizations.
Solid systems-thinking mindset with the ability to identify interdependencies across product, engineering, operations, customer experience, and business processes.
Demonstrated success leading strategic initiatives involving regulatory ambiguity, emerging technology, or industry transformation.
Experience developing executive reviews, business cases, investment proposals, and organizational strategy documents.
Passion for solving complex societal, regulatory, trust, and safety challenges while enabling innovation and growth.

Skills

Technical program management
Product management
Coding
Software development/delivery
Customer-facing experience
People management
Cross-functional program leadership
Strategy
Governance
Compliance
Trust & safety
Risk management
Platform operations
Policy implementation
Influencing decisions
Executive communication
Translating business objectives into actionable plans
Highly regulated industries
Digital platforms
Online services
Advertising technology
Privacy
Fraud prevention
AI governance
Operating models
Organizational decision processes
Systems thinking
Strategic initiatives
Business cases
Investment proposals
Organizational strategy

Location

U.S.
San Francisco Bay area
New York City metropolitan area

Work Type

Hybrid

Experience Level

6+ years experience
4+ years customer-facing experience
1+ year people management experience
12+ years experience
5+ years customer-facing experience
3+ years people management experience
Several years of experience leading large-scale cross-functional programs

Education Level

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field

Salary/Compensations

USD $142,800 - $274,800 per year (U.S.)
USD $188,000 - $304,200 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft Advertising is seeking a strategic leader to help shape the future of regulatory readiness, trust, safety, and operational excellence across a rapidly evolving global ecosystem.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.