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About the Role
Comcast is seeking energetic and curious individuals to build a rewarding retail career. As innovators and leaders, we craft outstanding entertainment experiences for millions and take extraordinary care of our customers. Our diverse talents have propelled us to be a Fortune 40 industry leader, and we are always open to new insights to improve efficiency and drive strong results.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features.
- Provide outstanding customer service during all interactions.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up.
- Assist customers with account statements, bill payments, and general service requests.
- Answer customer questions about current or new services, make account changes, and upgrade service levels.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Provide expert-level understanding and passion for technology, especially Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive environment.
- Connect products and services to customers’ everyday lifestyles.
- Adhere to retail operational policies and procedures to ensure a consistent and professional store environment.
Requirements
- High School Diploma or equivalent.
- Adjust to a flexible work schedule, including evenings, weekends, and holidays.
- Maintain regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes.
- Ability to move around the store constantly.
Skills
- Communication
- Critical Thinking
- Problem Solving
- Customer-Focused
- Persuasion
- Professional Integrity
- Resilience
- Self Motivation
- Teamwork
- Technical Knowledge
- Workplace Organization
Location
- Various Locations
Work Type
- Retail
- Full-Time
Experience Level
- 2-5 Years
Education Level
- High School Diploma / GED
Salary/Compensations
- $19.61 Base + Targeted Commission
- Total Target Compensation: $27.30
- Potential for significant upside above targeted earnings for those who overachieve sales targets.
Benefits
- Day-One benefits
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services in Comcast serviced areas
- Discount tickets to Universal Resorts
- Paid Parental leave
- Tuition reimbursement of up to $8,000 (Full Time employees)
- Paid Time Off
- 401K Savings Plan – with up to 6% dollar-to-dollar matching
About the Company
- Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences.
- As a Fortune 40 industry leader, Comcast sets the pace in innovative businesses and creates career opportunities across a wide range of locations and disciplines.
- Comcast is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers daily.
- Comcast teammates go above and beyond to ensure customer satisfaction.
- Comcast takes pride in its work, products, services, and dedication to the community.
- Comcast is always open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike.
- Comcast provides best-in-class Benefits designed to connect employees to the support they need when it matters most.
Equal Opportunity
- Comcast is an EOE/Veterans/Disabled/LGBT employer.
- Comcast will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
- Comcast will consider for employment applicants with arrest or conviction records in accordance with applicable law.
- Comcast is an equal opportunity workplace.
- We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.