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Responsibilities

• Safeguard agency and tenant/client monies and be accountable for check security policies.
• Receive and record rental payments, disburse checks and rent receipts, and prepare Payment Plans and Housing Retention Plans.
• Verify eligibility for programs based on tenant/client circumstances and history, and enroll them in appropriate programs.
• Process new tenant/client intakes and withdrawals efficiently and supportively.
• Collaborate with inter-departmental staff to ensure effective tenant services and increase housing retention.
• Communicate effectively with the Human Services Agency regarding client referrals and benefits.
• Conduct Check Day and Quick Check processes efficiently and supportively.
• Work with non-THC staff/case managers and community agencies to ensure coordinated client care.
• Advocate for tenants/clients with outside agencies and landlords regarding rental issues.
• Provide warm referrals to other programs for financial assistance, counseling, or other services.
• Schedule and attend rent roll meetings to verify tenant/client information and rent balances.
• Ensure client housing situation and rent payment information is updated in THC’s shared database and supporting documents are filed.
• Provide tailored information and assistance to potential THC tenants/clients.
• Mediate landlord-tenant disputes to increase clients’/tenants’ housing stability.
• Respond to all phone messages, tenant/client requests, staff requests, and emails in a timely manner.
• Maintain confidentiality of tenant/client records and concerns.
• Attend all scheduled meetings and participate as requested.

Requirements

• High School degree or equivalent required; BA/BS degree strongly preferred.
• Minimum of 1 year of experience working directly with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
• Ability to refer clients to appropriate resources.
• Understanding of rent pro-ration.
• Basic understanding of the eviction process.
• Ability to perform basic math calculations with minimal mistakes.
• Thorough working knowledge of Microsoft Office Suite.
• Ability to complete paperwork accurately and write business correspondence.
• Demonstrated problem-solving skills.
• Experience working within databases, and excellent data entry skills.
• Experience working with clients with mental health and substance abuse issues.
• Experience with de-escalation skills strongly preferred.
• Understanding of a Harm Reduction model.
• Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
• Demonstrated customer service skills.
• Read, communicate orally, and write in English.
• Ability to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Experience working in non-profit or public sector strongly preferred.
• Bilingual abilities preferred.
• Knowledge of San Francisco resources preferred.
• Demonstrates professional behavior consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients and co-workers, and adheres to THC’s confidentiality policy.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
• Employee frequently and alternatingly is required to stand; walk; sit; use hands to handle, hold, grasp, and feel; reach with hands and arms; talk; and hear.
• Employee frequently is required to climb stairs; stoop; kneel; crouch; crawl; push; and pull.
• Employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, peripheral vision, and the ability to adjust focus.
• Requires the frequent use of computer office software and databases, and a multiple-line telephone.
• Travel throughout San Francisco occasionally is required.

Skills

• Microsoft Office Suite
• Data entry
• Problem-solving
• Customer service
• De-escalation
• Basic math calculations
• Writing business correspondence
• Database management
• Attention to detail
• Time management

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 1 year experience

Education Level

• High School degree or equivalent
• BA/BS degree preferred

About the Company

• THC's goal is to increase housing retention.
• THC's Mission, Core Values, and Customer Service Philosophy.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.