Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Responsibilities
- Write estimates and coordinate field estimates for repairs
- Ensure all data fields are entered correctly and completely
- Determine and monitor customer expectations throughout the repair process
- Address customer concerns immediately
- Check in vehicles and document with photos per insurance and CCC requirements
- Apply seat and steering wheel covers
- Review repair plans thoroughly after blueprinting
- Maintain professional relationships with insurance companies
- Provide customer updates at least twice weekly
- Document all customer interactions in ProfitNet
- Communicate additional repair needs to customers
- Coordinate with Production, Paint, and Parts departments to ensure accurate information
- Manage repair cycle times
- Maintain current Accounts Receivable records
- Identify up-selling opportunities during vehicle inspections
- Conduct final quality checks
- Provide excellent customer service to maintain a CSI of 95% or better
- Perform additional duties as assigned by management
- Provide coverage for other estimators
- Purge CCC1/ProfitNet data on a 30-day cycle
- Manage canceled repairs and no-shows
Requirements
- Must hold a valid driver's license for at least 1 year
- Must be at least 18 years of age
Skills
- Customer service
- Estimation
- Data entry
- Communication
- ProfitNet
- CCC1
Location
- Austin, TX 78752
Work Type
- Full Time
Salary/Compensations
- Commission based on experience
Benefits
- Employer paid dental, life, and medical insurance
- Employer paid health savings account contribution
- Employer paid wellness clinic
- Employer paid flu vaccinations
- 401k with employer percentage matching
- Employer paid parental leave
- 5 paid bereavement leave days per year
- Tiered paid time off vacation days based on tenure
- Annual Christmas bonus
- Annual Christmas party and employee appreciation dinner
- Employee vehicle purchase program
- Employee discounts on collision repair, parts, and service
- Bi-weekly pay periods
- Paid holidays including Thanksgiving, Christmas, and New Year's
- Employer paid lunches on Saturdays and special occasions
- Access to in-house insurance and marketing agencies
- Voluntary life, AFLAC, vision, pet, and legal insurance options
- $200 donation to charity of choice with approval
About the Company
- Continental Automotive Group
- Forward-thinking, adaptive, and supportive company
- Committed to a diverse, equal, and inclusive workplace
- Drug-free workplace
Equal Opportunity
- CAG is an equal opportunity employer
- Committed to compliance with the American Disabilities Act