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About the Role
This position provides high-quality support for client project teams, including matter administration, process flow organization, and serving as the first point of contact for client and attorney support requests. It requires a detail-oriented individual with strong administrative, organizational, and interpersonal skills.
Responsibilities
- Service Delivery: Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities.
- Service Delivery: Work with lawyers and staff to deliver service more efficiently, effectively, and profitably, evaluating and developing new business process opportunities.
- Service Delivery: Learn new technology tools to create efficiencies and add value to the client team.
- Service Delivery: Support the Legal Project Manager in onboarding and integration of new personnel.
- Project Management: Act as a point of contact for the matter team and responsible attorneys to intake new requests, run conflict checks, and route work.
- Project Management: Assist with the implementation of project management frameworks to track progress against scope of work.
- Project Management: Integrate with client teams and become comfortable with legal concepts and terminology.
- Project Management: Support the tracking of key performance indicators (KPIs) for each matter.
- Project Management: Implement and manage time entry code sets to facilitate gathering detailed information about the workstream’s substantive legal work.
- Project Management: Edit and oversee upkeep of client-facing matter management sites while entering and maintaining accurate project data.
- Client Communication: Provide consistent, positive interactions both within the firm and with the client, emphasizing an empathetic, solutions-driven approach.
- Client Communication: Be responsive as a direct point of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues.
- Client Communication: Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients.
Requirements
- 3+ years’ experience in legal services or other professional services industry OR 1+ years’ experience in legal services or other professional services industry required with a bachelor’s degree
- GED or High School Diploma
- Bachelor's Degree
- Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
- Ability to work in a team-oriented, service-focused environment and to successfully navigate stressful situations in a calm, composed manner
- Problem-solving skills and ability to present clear solution options to team leads
- Strong interpersonal and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization
- Ability to learn new technologies quickly and independently
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
- Availability and willingness to work overtime as needed or requested
Skills
- Administrative skills
- Organizational skills
- Interpersonal skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Power BI (preferred)
- Tableau (preferred)
- HighQ (preferred)
- Azure DevOps (preferred)
- Microsoft SharePoint (preferred)
Location
- Seattle
- Portland
- San Francisco
- Los Angeles
Work Type
- Fully remote
- Full-time
Experience Level
- 3+ years experience in legal services or other professional services industry
- 1+ years experience in legal services or other professional services industry with a bachelor's degree
Education Level
- GED or High School Diploma
- Bachelor's Degree
Salary/Compensations
- Washington: $72,000 to $82,000 ($36.92 to $42.05 hourly)
- Los Angeles: $73,000 to $82,000 ($37.44 to $42.05 hourly)
- San Francisco: $83,000 to $94,000 ($42.57 to $48.21 hourly)
Benefits
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
- Bonus eligibility
- Health insurance with an optional HSA
- Long term disability
- Vision care
- Telemedicine and virtual short term solution based counseling services
- Life insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- Subsidized backup care and caregiving resources
- 401(k)
- Vacation
- Sick time
- 11 paid holidays each year
- Employee assistance program
- Initial vacation benefit is 15 days per year
- 11 days of sick leave per year, accrued bi-weekly
- Voluntary accident insurance
- Voluntary life
- Voluntary disability
- Voluntary long term care
- Pet insurance
- Commuter and Transit programs
About the Company
- Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide.
- Relentlessly committed to client service.
- Fosters inclusiveness and authenticity.
- Everyone here has a voice and the support is unparalleled.
- Offers challenging assignments, opportunities for professional growth and community involvement.
Equal Opportunity
- Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.
- Fosters a culture where all talented individuals—including those who are traditionally underrepresented in the legal profession—can have, and can see, paths to success.
- Commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.