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About the Role

As a Customer Success Manager, you will be the strategic partner to our most important enterprise customers, guiding them from onboarding through full-scale AI deployment. You will own the post-sales relationship, ensure customers extract maximum value from SambaNova's full-stack AI platform, and drive expansion across their organizations.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
• Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
• Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
• Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
• Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
• Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
• Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
• Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

Requirements

• 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
• Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
• Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams.
• Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
• Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.
• Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
• Bachelor's degree or equivalent experience in a technical or business field.

Skills

• AI/ML infrastructure
• Cloud computing
• Deep-tech hardware or software
• AI/ML workflows
• Large language models (LLMs)
• HPC infrastructure
• Project management
• Written communication
• Verbal communication
• AI accelerators
• GPUs
• LLM fine-tuning
• LLM inference
• MLOps platforms
• Enterprise SaaS
• PaaS

Experience Level

• 5-10+ years

Education Level

• Bachelor's degree or equivalent experience in a technical or business field.

Salary/Compensations

• £94,500—£115,000 GBP

Benefits

• Equity
• 95% premium coverage for employee medical insurance
• 77% premium coverage for dependents
• Health Savings Account (HSA) with employer contribution
• Dental insurance
• Vision insurance
• Short-term Disability insurance
• Long-term Disability insurance
• Basic Life insurance
• Voluntary Life insurance
• AD&D insurance
• Flexible Spending Account (FSA) options (Health Care, Limited Purpose, Dependent Care)
• Headspace subscription
• Gympass+ membership
• One Medical membership
• Counseling services with an Employee Assistance Program

About the Company

• Join the company that's building the future of AI computing. SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform.
• Our SambaStack inference serving platform is pushing the boundaries of inference serving for generative AI and large language models.
• We are a team of passionate innovators tackling some of the world's most challenging computational problems.
• We help enterprises and service providers host their own AI inference platforms, powered by our state-of-the-art RDU (Reconfigurable Dataflow Unit) hardware architecture.
• Our cloud-agnostic, enterprise-grade inference serving platform enables seamless deployment, management, and scaling of foundation model workloads at production scale.

Equal Opportunity

• SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.