Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The AIOps team is responsible for S&P Global's enterprise AIOps platform and strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve enterprise operational challenges. Our mission is to improve reliability, reduce operational complexity, optimize technology investments, and enable more proactive and resilient technology operations by applying AI.

Responsibilities

Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes.
Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle.
Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation.
Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale.
Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency.
Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model.

Requirements

10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles.
Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation.
Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
Expertise in time-series forecasting, clustering, and correlation algorithms.
Experience with LLM prompting, Retrieval-Augmented Generation (RAG), and LangChain.
Deep understanding of AWS, Azure, or GCP infrastructure components.
Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms.
Familiarity with cloud-native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards.
Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance.
Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus.

Skills

AIOps
Product Management
IT Operations
SRE
Observability
Platform Engineering
Event Correlation
Anomaly Detection
Root Cause Analysis
Noise Reduction
Predictive Analytics
Automated Remediation
Machine Learning
Time-series forecasting
Clustering
Correlation algorithms
Generative AI
LLM prompting
Retrieval-Augmented Generation (RAG)
LangChain
Cloud Infrastructure
AWS
Azure
GCP
ServiceNow ITOM
Splunk
Dynatrace
Datadog
BigPanda
New Relic
Cloud-native platforms
Container orchestration systems
Distributed systems
Service mapping
Telemetry standards
KPIs
SLOs
Product adoption measures
Operational maturity frameworks

Experience Level

10+ years of experience

Education Level

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

Benefits

Health care coverage designed for the mind and body.
Generous time off.
Access to resources for career growth and learning new skills.
Competitive pay.
Retirement planning.
Continuing education program with a company-matched student loan contribution.
Financial wellness programs.
Benefits for families.
Retail discounts.
Referral incentive awards.

About the Company

S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction.
We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape.
From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Our Values: Integrity, Discovery, Partnership.
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.