Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Peer Navigator will provide concrete services geared toward assisting children and/or their guardians. The Peer Navigator will provide peer support to engage the individual on a continuum of care to help the individual achieve and maintain motivation for continuing their care while maintaining recovery from substance abuse and mental illness.

Responsibilities

• Schedule, maintain and manage all appointments for Providers.
• Re-schedule all “No Show” appointments daily.
• Cancel and reschedule all appointments when a Provider calls out.
• Update all patient demographic and structured data as required daily.
• Keep track of all patients waiting to be seen.
• Check client insurance status daily and update insurance status in ECW.
• Scan/make a copy of the patient’s insurance card/ID into their ECW chart.
• Answer all incoming calls and route them appropriately.
• Manage and control confidential documents including personnel, in/outgoing correspondences, and institutional and historical documents.
• Collect co-payments, and prepare deposits for finance.
• Scan all labs, and all patient documents into the patient ECW account daily.
• Coordinate and order supplies necessary for department operation.
• Email all residential counselors before 3 pm, and call residences/clients two days before scheduled appointments.
• Perform general office duties, including filing incoming correspondence, disseminating information to appropriate parties, and maintaining files that contain patient applications by office procedures.
• Ensure confidentiality of records is maintained as per regulations.
• Serve as a liaison between Wellness Services, and school personnel.
• Maintain good working relationships with all staff, clients, and visitors.
• Attend all meetings and annual in-services as required or mandated.

Requirements

• Must have "LIVED EXPERIENCE" with the population.
• Must possess sight, hearing, and digital senses or use a prosthesis that will enable the essential functions of the job to be completed.

Skills

• Strong organizational skills
• Strong communication skills
• Strong interpersonal skills
• Computer Skills – Using computers and computer systems to set up functions, enter data, or process information.
• Documenting/Recording Information – Entering, transcribing recording, storing, and maintaining information in written or electronic form.

Experience Level

• Minimum two years of related work experience

Education Level

• HS Diploma or equivalent
• OMH Peer Certification or Family Peer Specialist Certification preferred