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About the Role
Seeking a sales-oriented, consultative Account Manager to retain and grow a book of approximately 200 legal clients. You will act as a trusted advisor, onboard new clients, conduct data-driven performance reviews, and drive revenue through strategic upsells while minimizing churn.
Responsibilities
- Own a portfolio of approximately 200 law-firm and legal-service clients, building strong, long-term relationships.
- Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services.
- Conduct regular, data-driven performance reviews, leveraging AI-assisted insights to measure ROI, identify opportunities, and recommend optimizations.
- Drive revenue growth through consultative upselling and cross-selling of relevant Martindale-Avvo solutions.
- Proactively monitor client health signals and intervene to prevent churn.
- Collaborate with Sales, Product, and Marketing to escalate issues, share feedback, and improve the client experience.
- Maintain accurate records in CRM and prepare clear reporting for leadership.
Requirements
- Understand the use of AI tools to work more efficiently, identify account opportunities faster, and spend more time on high-value client interactions.
- 3+ years in account management, client success, or consultative sales.
- Experience with legal industry clients strongly preferred.
- Demonstrated ability to manage and grow a portfolio of accounts.
- Comfortable with numbers and using data to drive recommendations.
- Strong problem-solving skills and a proactive, client-first mentality.
- Organized, self-directed, and able to prioritize across a large book of business.
Skills
- Excellent communication skills
- Excellent presentation skills
- Ability to translate data into clear, actionable insights
- Salesforce (or similar CRM)
- Outreach (or similar email tools)
Location
- El Segundo, Calif
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- $21.64/hourly plus commission
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance
- 401(k) retirement savings plan with a company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits such as home, auto and pet insurance
- Discounted legal and financial services
About the Company
- Internet Brands is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel.
- The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and others.
- Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors.
- The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel continued growth.
- Internet Brands is a portfolio company of KKR and Warburg Pincus.
Equal Opportunity
- Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds.
- We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).