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About the Role

The Receptionist at Mercedes-Benz of Austin is the first impression of the dealership, serving as the face and voice of the store. This role offers significant growth potential within the company. The ideal candidate will be a smiling, multi-tasking individual who can handle customer interactions both in person and over the phone, while also maintaining a positive attitude and serving the complimentary coffee bar. Adaptability to changing duties and pace is essential, with customer satisfaction being the top priority.

Responsibilities

Answering and directing incoming phone calls for sales and service overflow
Handling and de-escalating guest concerns
Assisting customers with questions and directing them to the appropriate person or department
Providing basic information
Making and serving beverages and snacks at the complimentary coffee bar
Greeting customers with a smile
Engaging in continuous training to develop product knowledge
Contacting customers regarding registration sticker pickup or mailing
Assigning key fobs and printing stickers
Organizing the book room as needed
Collaborating with the titles department on registration stickers
Performing additional duties as assigned

Requirements

Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age
Experience with business software (Email clients, Microsoft Office, Gmail for businesses)
Moderate understanding of utilizing multiple browsers and systems
Must be able to type at 45+ WPM
Polished, professional, and positive phone and email communication skills
Experience in an environment of moderate pressure
Capable of making conscientious decisions
Prior experience at a dealership or within the automotive retail or service industry is a plus
Fluency in English required (bilingual in Spanish is a plus)
Prior relevant hands-on experience with CRM software, sales, or phone systems is a bonus

Skills

Multi-tasking
Team player
Adaptability
Customer service
Organization
Professional communication
Decision making

Location

Austin, TX

Work Type

Full Time
40 hours per week

Experience Level

1+ year driver's license
Prior relevant experience is a plus

Salary/Compensations

$20 an hour

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Technician Flag Hour Bonuses
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval

About the Company

Locally-owned, family-operated company with locations in North/Central Austin.
Employee satisfaction is central to our philosophy, exemplified by impressive tenure, an encouraging, flexible, supportive work environment, and an extensive employee benefits package.
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

Equal Opportunity

CAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.