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About the Role
The Assistant Store Manager supports daily operations of self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through a structured sales process.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior, and exterior of the storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
- High School diploma or GED required.
- College education is a plus.
Skills
- Customer relationship management
- Sales
- Account management
- Maintenance
- Cash handling
- Payment processing
- Communication
Location
- Multiple stores within a district
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
- 1+ year experience
Education Level
- High School Diploma or GED
- College education is a plus
Salary/Compensations
- $18.00-$20.00 Hourly
Benefits
- Daytime hours with potential for Sundays off
- Growth opportunities
- Competitive starting pay
- Paid Time Off
- Generous 401(k) match
- Affordable medical benefit options with HSA employer contribution
- Healthy Wellness Program with rewards
- BenefitHub discounts
About the Company
- Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
- Founded in 1977, headquartered in Salt Lake City, UT.
- Believes the world is a better place when people love what they do.
- Aims to redefine the self-storage industry.
- Offers competitive pay, excellent benefits, great culture, and career development opportunities.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.