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About the Role

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around products and services. They engage customers, identify needs, and recommend solutions, exceeding performance targets through sales and exceptional customer experiences.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment using digital tools.
• Educate customers and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding.
• Identify customer needs and use solution-based selling techniques.
• Recommend wireless solutions and onboarding to help customers self-serve.
• Complete training on T-Mobile in-store experience, new skills, products, processes, and systems.
• Review personal results, current promotions, and updates to remain customer-ready.
• Continuously learn and improve skills to provide the best customer experience.
• Partner with nearby store locations for customer onboarding.
• Perform skills practicing, knowledge sharing, store operations, and opening/closing procedures.
• Carry keys, lock/secure kiosk and assets, and report lost items.
• Proactively reach out to potential customers to drive sales.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Location

• National Sales partner locations

Work Type

• Full-time
• Part-time

Experience Level

• 6 months of customer service and/or sales experience

Education Level

• High School Diploma/GED

Salary/Compensations

• Hourly Base Pay: $21.50, plus $5.00 per hour training pay.
• Annualized incentive target of $18,000/year.
• Guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

About the Company

• T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile.
• Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
• TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation.
• With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
• TMUS India Private Limited operates as TMUS Global Solutions.

Equal Opportunity

• T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
• We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by applicable local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.