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About the Role
Lead the vision, strategy, and execution of Western Union's global Wallet & Account Platform, driving the development of scalable, API-driven platform capabilities that support wallet, payments, and account-based products across multiple markets. Shape core platform services enabling innovation, regulatory compliance, and exceptional customer experiences at global scale.
Responsibilities
- Define and execute the global Wallet & Account Platform strategy and roadmap.
- Build scalable, API-first platform capabilities supporting wallets, payments, cards, and account services.
- Establish platform standards, integration patterns, and reusable components for global adoption.
- Partner with engineering to design secure, reliable, and scalable services.
- Serve as the subject matter expert for wallet architecture, ledger systems, account structures, and balance management.
- Collaborate with regional teams to support local regulatory, payment, and customer requirements.
- Define integration strategies with banks, payment processors, card networks, and third-party providers.
- Drive end-to-end product delivery, including requirements, prioritization, launch, and ongoing optimization.
- Monitor platform performance, adoption, and reliability metrics to guide product decisions.
- Stay current on industry trends in digital wallets, embedded finance, real-time payments, and banking platforms.
Requirements
- 5–8 years of product management experience in fintech, payments, banking, or other technical platform environments.
- Proven experience owning and scaling platform, API, or infrastructure products.
- Strong understanding of wallet systems, ledgering, account models, and transaction processing.
- Experience delivering API-driven products and partnering closely with engineering teams.
- Knowledge of distributed systems, microservices, and cloud-based architectures.
- Experience integrating with banking APIs, payment networks, card processors, and external vendors.
- Understanding financial regulations, including KYC, AML, and transaction monitoring.
- Strong communication, stakeholder management, and analytical skills.
- Ability to work effectively in global, cross-functional, and fast-paced environments.
- Experience building or scaling digital wallet or core banking platforms.
- Experience supporting multi-region or multi-tenant platforms.
- Background enabling self-service developer platforms and tools.
- Familiarity with API documentation, SDKs, and developer experience best practices.
- Currently authorized to work in the United States on a full-time basis.
- Western Union will not sponsor applicants for work visas for this position.
Skills
- Product Management
- Fintech
- Payments
- Banking
- Technical Platform
- Platform Products
- API Products
- Infrastructure Products
- Wallet Systems
- Ledgering
- Account Models
- Transaction Processing
- API-driven Products
- Distributed Systems
- Microservices
- Cloud-based Architectures
- Banking APIs
- Payment Networks
- Card Processors
- Financial Regulations
- KYC
- AML
- Transaction Monitoring
- Communication
- Stakeholder Management
- Analytical Skills
- Digital Wallets
- Embedded Finance
- Real-time Payments
- Banking Platforms
- Self-service Developer Platforms
- API Documentation
- SDKs
- Developer Experience
Location
- United States
Work Type
- HYBRID
Experience Level
- Senior
- 5–8 years
Salary/Compensations
- $130,000 to $170,000 USD per year
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Paid Time off
- Medical, Dental and Life Insurance
- Parental Leave
- Global Adoption Assistance
- 4% Western Union Contribution to 401K
About the Company
- At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.
Equal Opportunity
- We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.