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About the Role

We are seeking a dependable customer service specialist who excels in a collaborative work setting. The ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues.

Responsibilities

Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and manage orders received through various channels.
Work effectively both independently and collaboratively within a team.
Listen attentively to customer needs and questions, responding appropriately.
Responsible for managing open orders daily and ensuring timely shipment of orders.
Ability to use critical thinking skills to resolve customer issues and needs effectively.

Requirements

2-4 years of Customer Service experience.
Experience with Salesforce and SAP preferred.
Experience working in a team-oriented, collaborative environment.
Proficiency in MS Office Suite.
High School Diploma (Bachelor's Degree preferred).

Skills

Goal-oriented with a positive and curious outlook.
Exceptional attention to detail.
Capability to handle multiple tasks and meet deadlines.
Excellent written and oral communication skills.
Exceptional organizational skills.
Ability to prioritize effectively.
Proficient problem solver.
Ability to make quality decisions.

Experience Level

2-4 years

Education Level

High School Diploma
Bachelor's Degree

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible to participate in short-term incentive programs

About the Company

Allergan Aesthetics, an AbbVie company, develops, manufactures, and markets a portfolio of leading aesthetics brands and products.
Their aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Their goal is to consistently provide customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.