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About the Role

Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will become an expert in Anrok's product and support process, help customers resolve technical and product questions every day, and turn what you hear into better documentation and a better product.

Responsibilities

• Interact daily with customers to provide Technical and Product Support
• Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support
• Develop and improve technical support documentation both internally and in our help center
• Collaborate closely with the engineering and product teams to communicate customer issues, provide detailed bug reports, and work together to troubleshoot and resolve technical problems
• Work closely with A.I. assisted tools and approaches to improve the quality and efficiency of responses to Anrok customers and improve documentation in multiple knowledge bases

Requirements

• Proven experience in a product support role, with a strong background in technical support, preferably in a software or technology industry
• Customer-centric mindset with a passion for delivering exceptional support and building positive relationships with customers
• Experience working with Product and Engineering teams to improve the product and internal tools
• Enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems
• Strong communication and interpersonal skills, with the ability to articulate complex concepts and processes clearly and concisely
• Experience building on Zendesk is a plus

Location

• San Francisco
• New York City
• Salt Lake City

Work Type

• Hybrid

Benefits

• Equity upside of an early-stage startup with the product-market fit of a later-stage company
• Daily lunch and snacks for those working out of our office hubs
• Medical, dental, and vision insurance covered 100%
• One Medical membership covered
• Flexible sick benefits
• Annual learning and development stipend for books, online courses, and conferences
• Home internet reimbursement stipend
• Wellness reimbursement program
• Annual team off-sites and in-person opportunities around our growing Anrok hubs
• Home office setup stipend

About the Company

• Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity.
• As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide.
• Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end.
• Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance.
• Our customers include: 40% of Forbes Top 50 AI companies, 20% of Forbes Top 100 Cloud companies, Top companies like Notion, Anthropic, and Cursor.
• We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.