Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Decagon builds agentic AI that resolves customer support conversations end to end. This role owns the infrastructure problem of keeping that system fast, reliable, and secure across multi-tenant cloud and customer environments. You will build platforms and abstractions for product teams and architect/operate deployments within enterprise customer clouds, focusing on security, compliance, and operational rigor.

Responsibilities

Build the platform: Design development and production platforms, and abstractions over cloud infrastructure, Kubernetes, and networking.
Ensure scalability to the next order of magnitude as usage grows.
Own enterprise deployments: Take end-to-end ownership of deployment architecture in customer-owned cloud environments and manage the full lifecycle.
Build runbooks and automation for repeatable deployments.
Keep agentic workloads reliable: Treat monitoring, alerting, and rollback as first-class citizens.
Own the reliability of systems AI agents depend on in production.
Partner across boundaries: Work with customer platform, security, and DevOps teams, and with Decagon's Product, Security, Sales, and Customer Success teams.

Requirements

4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps.
Ideally some customer-facing deployment experience.
Deep experience with a major cloud provider (GCP, AWS, or Azure).
Experience with Terraform and Kubernetes at scale.
Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing).
Track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes.
Comfort navigating ambiguity across a range of stakeholders.
Ability to turn conversations into actionable plans.
Clear technical writing skills.
Track record of driving adoption across teams.
Comfortable in a fast-moving environment with rapid change.

Skills

Cloud networking fundamentals
Terraform
Kubernetes
Monitoring
Alerting
Rollback
Incident response
Technical writing
Platform engineering
Infrastructure/DevOps
Customer-facing deployment
GCP
AWS
Azure
VPCs
IAM
DNS
Load balancing
Observability
Prometheus
Grafana
Datadog
Infrastructure-as-code
AI-assisted tooling

Location

In-office

Work Type

Full-time

Experience Level

4+ years

Salary/Compensations

$200K – $400K + Offers Equity

Benefits

Take what you need vacation policy
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.