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About the Role

The position is responsible for the oversight of a single site/account or fleet, including support personnel and drivers. The incumbent optimizes the company's assets by monitoring revenue and costs through effective budget analysis, and prioritizes customer satisfaction through problem-solving, communication, and relationship building. The position is usually located on-site at the customer's facility and must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success.

Responsibilities

Promote, manage, and maintain a positive work environment to improve operational efficiency, employee engagement, and driver retention.
Create and execute a plan for forecasted freight volumes and power/equipment needs, adjusting capacity for seamless fleet/carrier and equipment coverage.
Train on and audit daily operational processes and procedures, identifying and implementing enhancements.
Communicate with customers, internal departments, and team to identify and resolve operational issues.
Manage assigned fleet operations, including driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management.
Manage financial performance, including cost control, expense management, and profitability maximization.
Evaluate and present design versus actual data analysis for each customer through business reviews and account assessments.
Compile reports on operational, financial, and service metrics, monitoring and resolving deviations from key performance indicators.
Ensure fleet compliance with all Safety and DOT training, partnering to address specific safety needs.
Facilitate employee training and development, monitoring performance progress to promote engagement and retention.
Serve as the initial point of contact with assigned customers/ramp to provide exceptional service and ensure account safety, efficiency, and profitability.
Provide input for the annual budget, audit current year performance against budget, and provide feedback on required budget updates.

Requirements

Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards.
Ability to work across multiple shifts including nights and/or weekends.
Willing to travel to account, customer, and company event locations when applicable.
Ability to process information with high levels of accuracy.
Anticipate, recognize, and deal effectively with existing or potential conflicts.
Ability to accurately analyze situations and reach productive decisions based on informed judgment.
Ability to adapt to changing environments.
Establish and maintain healthy working relationships with clients, vendors, and peers.
Ability to meet or exceed team/driver needs and expectations and provide excellent service.
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
Ability to develop and track challenging goals that support business strategies.
Knowledge of business metrics and Key Performance Indicators (KPIs).
Ability to form and manage effective teams.
Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources.
This position is not eligible for employment-based sponsorship.

Skills

Budget analysis
Problem-solving
Communication
Relationship building
Strategic approach
Operational efficiency
Employee engagement
Driver retention
Forecasting
Capacity planning
Process improvement
Customer service
Financial management
Cost control
Expense management
Profitability analysis
Data analysis
Reporting
Key Performance Indicators (KPIs)
Safety compliance
DOT compliance
Training and development
Performance management
Team management

Location

Buffalo, New York, United States of America

Work Type

Full time
On-site

Experience Level

Management-Entry Level
3-4 years of supervisory experience or military equivalent (High School/GED)
1-2 years of supervisory experience and/or military equivalent (Bachelor's Degree)

Education Level

High School Diploma/GED
Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field

Salary/Compensations

$70,000 - $87,500

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term disability coverage
Long-term disability coverage
Paid time off commensurate with tenure (includes vacation and sick time)
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually

About the Company

J.B. Hunt Transport, Inc. is a leading transportation and logistics company.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country.
The career possibilities and benefits of working at J.B. Hunt are endless.
From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team.
We offer full-time, entry level, professional and management opportunities across all departments.
Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
J.B. Hunt is proud to serve individuals of all abilities.

Equal Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.