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About the Role

Serve as the primary point of contact for customers, overseas agents, and business partners, ensuring smooth execution of ocean import shipments from start to finish. This role is key to providing excellent customer service, coordinating shipment details, and maintaining accurate shipment information.

Responsibilities

• Coordinate and manage ocean import shipments from booking through final delivery.
• Monitor shipment status and proactively track cargo movement from origin to destination.
• Track and trace shipments to ensure departure and fulfillment of U.S. customs manifest formalities.
• Communicate with overseas agents, steamship lines, customs brokers, trucking companies, warehouses, and customers for smooth shipment execution.
• Prepare, verify, and transmit arrival notices and delivery instructions.
• Ensure all destination handling fees are paid for timely shipment pickup.
• Resolve shipment delays, holds, demurrage, detention, and other operational issues promptly.
• Report delays or disruptions to customers, customer service account managers, and supervisors.
• Coordinate with the customs brokerage department to provide necessary documentation for entry preparation.
• Maintain accurate shipment files and documentation per company and regulatory requirements.
• Update the operating system with associated milestones and events.
• Collaborate with accounting on billing discrepancies, credit holds, and customer invoicing.
• Perform other duties as assigned by the Ocean Import Manager.

Requirements

• 2+ years of experience in ocean import freight forwarding.
• Knowledge of sea carrier practices, Incoterms, import documentation, and international trade regulations.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with freight forwarding systems (CargoWise experience preferred) and Microsoft Office applications.
• Ability to manage multiple priorities and deadlines in a fast-paced environment, both independently and as part of a team.

Skills

• Ocean import freight forwarding
• Sea carrier practices
• Incoterms
• Import documentation
• International trade regulations
• Organizational skills
• Communication skills
• Problem-solving skills
• Freight forwarding systems
• Microsoft Office applications
• Time management
• Teamwork

Location

• Remote
• Onsite

Work Type

• Hybrid

Experience Level

• 2+ years

Salary/Compensations

• $28.00–$31.00 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off (PTO)

About the Company

• Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925.
• With over 10 facilities in the U.S. and 3 in Asia, Mallory Alexander supports manufacturers, retailers, and other suppliers in the storage and shipment of their valuable cargo.
• The company emphasizes timely, careful, and global service.
• Offers a family environment where employees can make an impact.