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About the Role

This is a high-impact, mission-critical role reporting to the CRO, Accounts. The position acts as a force multiplier and trusted advisor, architecting and executing operational strategies and initiatives that will impact Navan’s global customer base and account management teams. The role is built for a strategic thinker who can seamlessly navigate multiple altitudes – moving from high level executive narratives to deep dive data analysis – all focused on delivering value to clients, and maximizing revenue for Navan.

Responsibilities

Autonomously lead large-scale cross-functional projects on behalf of the CRO, Accounts, managing alignment across teams to unblock organizational bottlenecks
Develop, scale, and evolve a structured approach toward conducting business value assessments, enabling and working alongside front-line AMs to methodically prove ROI to our most complex clients
Engage directly with clients and internal stakeholders to understand, measure and track critical client value drivers and related competitive/industry benchmarks
Partner with post-sales leadership to design and launch new value-added delivery and professional services offerings that unlock fresh revenue streams
Refine existing client engagement methodologies - such as the way we assess client risk, and our process for implementation and change management
Help shape the business intelligence and voice of the client feedback loop - synthesizing complex dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention

Requirements

5+ years of experience in top tier Management Consulting, Investment Banking, Corporate Strategy, high-growth tech, or a similar capacity
Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve
Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations
Demonstrated ability to synthesize business, financial, and operational information into actionable insights
Mastery of project management, organizational alignment, and driving cross-functional outcomes
Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same
A self-starter mentality

Skills

AI
Project management
Organizational alignment
Cross-functional outcomes
Analytical skills
Leading SaaS tools (Salesforce, ThoughtSpot etc.)

Experience Level

Senior Manager
5+ years of experience

Salary/Compensations

$123,750—$215,000 USD