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About the Role

The IT System Administrator I provides hands-on, in-office support for core IT systems, cloud services, virtual machines, and SaaS platforms under the guidance of senior administrators. This role supports identity and access management, Windows virtual machine administration, SaaS application access, and foundational networking, requiring a consistent on-site presence.

Responsibilities

• Assist with Active Directory administration, including users, groups, OUs, and basic Group Policy tasks
• Support Microsoft Entra ID (Azure AD) user lifecycle management
• Perform password resets, MFA troubleshooting, and access changes
• Assist with file shares, NTFS permissions, and access reviews
• Assist with administration and support of Windows-based virtual machines
• Perform routine VM tasks such as user access changes, service restarts, patch coordination, and basic performance/availability checks
• Assist with VM provisioning, decommissioning, and documentation
• Escalate OS-level, performance, or application issues appropriately
• Support day-to-day administration of enterprise SaaS platforms
• Provision and deprovision user access based on role, approval, and documented procedures
• Troubleshoot SaaS access issues involving SSO, MFA, permissions, and integrations
• Perform periodic access reviews and assist with vendor coordination for SaaS support issues
• Provide on-site support for Windows laptops and desktops
• Assist with Microsoft 365 services
• Support endpoint management tools such as Intune, patching, and endpoint security agents
• Perform basic network troubleshooting
• Assist with switches, access points, and firewall-related tasks
• Escalate complex network issues to Network Administrators
• Respond to incidents and service requests through the IT ticketing system
• Follow security, access control, and change management standards
• Assist with audits, access attestations, and compliance documentation
• Participate in on-call rotation or after-hours maintenance as required
• Maintain accurate system, VM, and SaaS documentation
• Document incidents, changes, and troubleshooting steps
• Work closely with IT Support, Network Administration, Security, and Application Owners

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field (Up to 2 years of experience may substitute for degree)
• 1–3 years of experience in IT support, systems administration, or help desk roles
• Hands-on experience with Windows operating systems
• Hands-on experience with Active Directory and Entra ID fundamentals
• Hands-on experience with SaaS user access management
• Foundational understanding of networking (TCP/IP, DNS, DHCP, VPN)
• Strong troubleshooting, communication, and documentation skills
• Experience supporting Windows virtual machines in on prem or cloud environments (Preferred)
• Experience with SaaS platforms such as Zoom, Zendesk, Oracle, or Jira (Preferred)
• Familiarity with SSO protocols (SAML, OIDC) (Preferred)
• Experience with Intune or endpoint management solutions (Preferred)
• Microsoft AZ 900 / MS 900 certification (Preferred)
• CompTIA Network+ or Security+ certification (Preferred)

Skills

• Active Directory
• Microsoft Entra ID
• Group Policy
• Windows Virtual Machines
• SaaS
• Microsoft 365
• Intune
• TCP/IP
• DNS
• DHCP
• VPN
• Zoom Contact Center
• Zendesk
• Oracle
• Jira
• SSO
• MFA
• Endpoint Management

Location

• Austin, TX

Work Type

• Full-time
• In Office

Experience Level

• 1-3 years

Education Level

• Associate’s degree in Information Technology, Computer Science, or related field

Benefits

• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• AD&D
• Group term life insurance
• Matching 401k
• Virtual Visits
• Employee Assistance Program
• Generous Paid Time Off
• Holidays

About the Company

• Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002.
• Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages.
• With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.
• At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary.
• Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available.
• Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym.
• Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break.
• For financial needs, the onsite bank is at your service.
• Enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles.
• Participate in our various monthly employee events designed to enhance our cultural engagement.
• At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture.
• Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.
• At Citizens, our employees and customers are at the heart of everything we do.
• Our success as a company begins with our team of employees and departments to service our customers.
• That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Equal Opportunity

• Citizens is an equal opportunity employer.
• We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status.
• We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.