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About the Role

Serve as the primary administrative partner to the General Manager & Hotel Manager, ensuring the efficient day-to-day operation of the Executive Office. Greet and engage guests, address inquiries, and support guest recovery efforts and experience initiatives.

Responsibilities

• Coordinate and support special guest requests, VIP arrangements, and “Make Special Happen” moments in collaboration with departments
• Serve as the primary administrative partner to the General Manager & Hotel Manager, ensuring the efficient day-to-day operation of the Executive Office
• Personally greet and engage internal and external guests, offering a warm welcome, addressing inquiries, and ensuring seamless redirection when needed
• Act as a key point of contact for guest inquiries and concerns directed to the Executive Office; support timely, thoughtful, and personalized responses
• Partner with operational leaders to support guest recovery efforts, follow up on service opportunities, and help ensure resolution aligns with Fairmont standards
• Support guest experience initiatives by tracking, auditing, and following up on guest feedback (e.g., reviews, surveys, direct communications) to ensure accountability and continuous improvement
• Manage, prioritize, and coordinate all communications, including telephone calls, correspondence, and executive-level inquiries with professionalism and discretion
• Coordinate complex calendars, meetings, and appointments; prepare agendas, materials, and briefing notes as required
• Prepare, proofread, and manage confidential correspondence, reports, and presentations on behalf of the General Manager
• Maintain organized and confidential filing systems for correspondence, policies, standards, and sensitive matters
• Record, transcribe, and distribute meeting minutes, ensuring clear documentation and follow-up on action items
• Support cross-functional initiatives and special projects, ensuring timely execution and alignment across departments
• Maintain office operations, including supply management and administrative systems
• Uphold all departmental policies, procedures, and safety standards
• Consistently demonstrate professional, friendly, and engaging service in all interactions
• Perform other duties as assigned

Requirements

• Previous experience in an administrative or executive support role required
• Previous hotel or hospitality experience strongly preferred
• Demonstrated ability to handle sensitive and confidential information with discretion
• Strong organizational skills with the ability to prioritize in a fast-paced, dynamic environment
• Strong written communication skills with the ability to craft professional, thoughtful, and guest-centric correspondence in a timely manner
• Exceptional interpersonal and communication skills, with a guest-focused mindset
• Proven ability to problem-solve, think critically, and support resolution of complex situations
• Proficiency in Microsoft Office applications required
• Highly responsible, reliable, and detail-oriented
• Ability to work cohesively as part of a team while also operating independently
• Ability to remain calm, professional, and solution-oriented under pressure
• Must have proof of eligibility to work in the United States.

Skills

• Microsoft Office applications

Location

• United States

Work Type

• Temporary
• Full-Time

Education Level

• University/College degree in a related discipline an asset

Salary/Compensations

• $80,000 to $100,000

Benefits

• Exclusive benefits, specific to the sector and beyond
• Strong recognition for your daily commitment

About the Company

• Accor is a pioneer in the art of responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
• Accor aims to keep innovating and challenging the status-quo.
• Accor offers a caring environment and a team where employees can be their authentic selves.
• Accor provides a supportive place to grow, fulfill oneself, discover other professions, and pursue career opportunities globally.
• Accor's mission is to create lasting, memorable, and impactful experiences for customers, colleagues, and the planet.

Equal Opportunity

• Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.