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About the Role

As our Community Manager, you will own the network and energy of our Community, building a central part of our brand by keeping customers connected to their families and support systems.

Responsibilities

• Launch and own the customer newsletter and other community-building touchpoints.
• Own the organic social media presence, participating in and mobilizing Facebook and Reddit communities.
• Own organic Facebook and Instagram presences, focusing on engagement, shares, and network growth.
• Develop strategies for engaging customers not native to platforms like TikTok or Snapchat.
• Own referral programs end-to-end, making it easy and rewarding for customers to recommend the service.
• Develop and execute strategies for community growth.
• Write compelling content that resonates with the target audience.
• Create organic content that is visually appealing without designer assistance.
• Set goals, monitor analytics, and optimize strategies based on performance.

Requirements

• 3–5 years in community, social, or content marketing with proven ownership of a channel or program.
• Demonstrated ability to accomplish a significant amount of work independently.
• Proven experience and strong opinions on community growth strategies.
• Strong writing skills, capable of crafting emotional messages for a specific demographic.
• Understanding of how content spreads within older adult or caregiver communities.
• Hands-on design sense for creating visually appealing organic content.
• Analytical skills with experience in setting goals and tracking metrics.
• Experience marketing to older adults, caregivers, or their families is a plus.

Skills

• Community Engagement
• Content Marketing
• Social Media Marketing
• Email Marketing
• Referral Program Management
• Copywriting
• Graphic Design (basic)
• Data Analysis

Location

• Remote

Work Type

• Remote-first
• Full-time

Experience Level

• 3-5 years

Salary/Compensations

• $85,000–$105,000 base, plus equity

Benefits

• 401(k)
• Health insurance
• Equity
• 3-4 in-person offsites per year

About the Company

• Backed by Y Combinator, YC Continuity, SNR.vc, and other top-tier investors.
• A remote-first company with approximately 80 employees across 15 countries.