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About the Role

The Operations Associate will be based in London and will primarily support Morningstar colleagues in the UK and Jersey and any other countries in EMEA as needed. As an Operations Associate, you will help deliver a best-in-class employee experience by ensuring efficient, compliant, and employee-focused operational support throughout the entire employee lifecycle at Morningstar.

Responsibilities

• Serve as a first point of contact for employee inquiries via the Service Portal, email, or chat, delivering timely and accurate guidance
• Support core HR processes across the employee lifecycle including onboarding, offboarding, job changes, and mobility cases
• Prepare, review and issue employment-related documentation (e.g., contracts, letters, addendums, etc.) in compliance with local legal, regulatory and language requirements
• Maintain data integrity and accuracy within the HRIS (Workday) and related systems, processing updates in a timely and compliant manner
• Assist with regular data audits and reporting to monitor trends and support data governance
• Stay up to date on labour laws and regulatory changes across the region, supporting compliance in all employment matters
• Contribute to the maintenance and continuous improvement of internal HR policies, procedures, and knowledge bases
• Support monthly payroll operations by validating employee data, coordinating with payroll providers, and ensuring timely resolution of payroll-related issues
• Liaise with external vendors (e.g., benefit providers, brokers, immigration consultants) to support service delivery and escalations
• Support visa sponsorship and immigration processes by liaising with external counsel, gathering required documentation and ensuring compliance with local laws and company standard
• Actively contribute to cross-functional projects and process improvement initiatives aimed at improving operational efficiency and employee experience

Requirements

• 1+ years of relevant experience working in the UK market and preferably in an international corporate environment
• Detail-oriented, organized, and committed to delivering high-quality, employee-centric support
• Proactive problem solver who thrives in a collaborative and fast-paced environment

Skills

• Fluent in English
• Proficiency in additional European languages is a plus
• Prior experience or basic knowledge of Workday HCM, ServiceNow or other HR tools
• Foundational understanding of HR operations
• Genuine interest in core HR topics such as employment law, benefits or payroll

Location

• London

Work Type

• Hybrid

Experience Level

• 1+ years

Salary/Compensations

• GBP 30,330.00 - 40,177.00

Benefits

• 5% Annual Bonus Target
• Tools and resources to engage meaningfully with your global colleagues

About the Company

• Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets.
• Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management.