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About the Role

The Senior Director, Account Management will manage a portfolio of client relationships within Broadridge Asset Management Solutions, serving as a strategic partner to help clients achieve their business goals using Broadridge's products and services. This role requires strong presentation, influencing, and commercial skills, partnering with internal and client leaders to ensure successful solution delivery.

Responsibilities

Cultivate and maintain strong relationships with executive sponsors and key partners.
Monitor service delivery and account health, keeping clients informed and acting as a point of escalation.
Facilitate periodic service review meetings for performance discussion and strategic engagement.
Communicate business environment changes to management.
Leverage Broadridge's products and expertise to create competitive offerings.
Prepare and execute annual client strategic plans, defining goals and objectives.
Grow market share and strengthen Broadridge's positioning within each account.
Work with team members to manage client satisfaction.
Ensure timely completion of renewals and participate in the renewal process.
Provide market intelligence, client direction, and feedback.
Conduct and coordinate negotiations on contract terms and conditions.
Work with business management, finance, and legal on pricing proposals and legal documents.
Ensure Information Security activities are coordinated across the Client and within Broadridge.
Identify opportunities where Broadridge product and service capabilities align with client business initiatives and priorities.
Maintain awareness of current and planned Broadridge product and service developments.
Engage appropriate internal business segments and product sales teams.

Requirements

Deep understanding of the inner workings of front/middle office operations of Hedge Funds and Private Credit managers.
Minimum 10 years of buy side experience or account management experience.
Closing and contract negotiation skills.
Detailed knowledge of products including OMS, Portfolio Management, Risk, Compliance Data Warehouse, Pricing, Reference Data, Accounting, Reconciliation and Reporting, Managed Services.
Ability to take a consultative approach to problem solving with clients and internal stakeholders.
Ability to travel (20%).
Excellent presentation and interpersonal skills.
The ability to work in a dynamic, high pressure environment.
Honesty and transparency are critical; any attempt to falsify, misrepresent, or disguise information will result in disqualification.

Skills

Presentation skills
Influencing skills
Commercial mindset
Client Relationship Management
Client Retention
Negotiation skills
Interpersonal skills

Location

Remote

Work Type

Full-time

Experience Level

Senior Director
10 years

Salary/Compensations

$175,000.00 - $195,000.00 USD

Benefits

Comprehensive benefit offerings available at www.broadridgebenefits.com.

About the Company

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow.
We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.
Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally.
A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.
We are committed to creating an engaging workplace for the most talented associates in our industry.
We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability.
As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset.
Encouraging professional development opportunities is a core part of our culture.
Broadridge provides educational opportunities, including formal classes, training programs and events.
To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery.
Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Equal Opportunity

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring: As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance: We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.