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About the Role

The Product Life Cycle Solutions Engineer manages the technical assessment and engineering continuity of legacy, obsolete, and No Longer Available (NLA) service parts across major HVAC product lines. This role serves as the premier technical authority responsible for ensuring the continued support of installed equipment well beyond its original production life often spanning 20 to 30+ years. The engineer collaborates closely with Product Management, Strategic Sourcing, Quality, and Manufacturing to evaluate technical risks, define service strategies, and implement creative engineering substitutions that eliminate backorders and prevent customer downtime.

Responsibilities

Own the technical assessment of legacy and NLA service parts.
Evaluate lifecycle statuses and execute technical end-of-life or service continuation strategies.
Develop and validate service-only engineering solutions, including form-fit-function validation of alternate parts, component modifications, and reverse-engineered replacements.
Define service equivalents and complex supersession logic.
Partner closely with Strategic Sourcing to identify, evaluate, and qualify alternate suppliers.
Resolve supplier discontinuations, tooling losses, and capacity constraints by providing engineering input on vendor feasibility and low-volume manufacturing capabilities.
Create, validate, and maintain Service Bills of Materials (BOMs), retrofit kits, and parts catalog structures.
Ensure alignment of technical data across enterprise ERP (SAP), PLM (Windchill), and aftermarket service platforms.
Drive recovery solutions for difficult-to-source legacy parts utilizing low-volume manufacturing methods.
Act as the technical escalation point for complex field issues.
Maintain frequent contact with key customers and field teams.
Prepare diagnostic and engineering reports for senior leadership.

Requirements

Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or engineering discipline.
Minimum of 7 years of prior relevant experience in HVAC systems, service parts, aftermarket engineering, or product lifecycle management; OR an Advanced Engineering Degree with a minimum of 5 years of experience.
3+ years hands-on proficiency working with complex product structures, BOM hierarchies, and enterprise ERP/PLM software environments (e.g., SAP, Windchill).

Skills

Alternate component sourcing
Supplier transition pathways
Service-specific validation setups
Low-demand, high-complexity manufacturing or engineering environments
Balancing speed, technical rigor, and risk management
Product decisions under low-data or high-ambiguity scenarios
Large-scale industrial organizational structures
Cross-functional program execution
Field diagnostic communications

Location

Syracuse, NY

Work Type

100% On-site
First Shift

Experience Level

Minimum of 7 years of prior relevant experience
Advanced Engineering Degree with a minimum of 5 years of experience
3+ years hands-on proficiency

Education Level

Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or engineering discipline.

Salary/Compensations

$96,000.00 - $192,000.00 annually

Benefits

Short-term cash incentives
Health Care Benefits: Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty leave
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition Assistance

About the Company

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.
Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.
Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.
We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable.
We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.
Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers.
We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

Equal Opportunity

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.