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About the Role

The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and teamwork with other local technology professionals as well as the Firm's central resources.

Responsibilities

• Respond to local and central telephone helpline, support tickets and e-mail, assess problems and offer assistance, log all calls into the Firm's call logging systems and resolve or escalate as appropriate.
• Provide application support for both local installations and Citrix-based applications.
• Assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provide assistance and advice on technology allowance purchases for attorneys.
• Provide support, troubleshooting and repairs for laptops and desktops.
• Assist with remote site access.
• Assist with Firm's audio visual set up requirements.
• Assist with off-site technology set ups as required.
• Maintain data room components, data closets and troubleshoot networking issues in conjunction with the Technology Manager/Supervisor.
• Support all personnel adds, moves and changes.
• Service, document and provide loaner equipment in accordance with Firm policies.
• Maintain accurate inventory records.
• Establish and maintain effective working relationships with clients, attorneys and business services professionals.
• Ensure the security of the Firm’s systems by understanding the risks and ensuring best practices are followed.
• Help to maintain Firm policies and procedures in relation to computer technology.
• Provide basic induction training on technology systems, mobile device usage and basic software usage.
• Provide software training based upon modules created by the global training department.
• Perform frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Manage Firm resources responsibly.
• Comply with and understand Firm operation, policies and procedures.
• Perform other related duties as assigned.

Requirements

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
• Ability to maintain continuous concentration, alertness and attention to detail
• Basic understanding of hardware and software used for building security systems
• Strong customer service skills
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Regular and reliable physical presence to manage others, meet with clients, use on-site equipment, trouble shoot hardware and software
• Provides a consistent and high level of customer service
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others

Skills

• Microsoft Office Suite
• Citrix
• Windows
• Mac Environments
• NetDocuments
• iPhone
• Mobile devices
• DTE
• Litera ChangePro
• General Desktop Environments
• Operating Systems
• Hardware troubleshooting
• Software troubleshooting
• Customer service
• Interpersonal skills
• Written communication skills
• Verbal communication skills

Location

• New York

Work Type

• Onsite
• Full-time

Experience Level

• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience

Education Level

• High School diploma or equivalent

Salary/Compensations

• $80,000 - $90,000

Benefits

• Competitive salaries and year-end discretionary bonuses
• Comprehensive health care (medical, dental, vision)
• Savings plan/401(k)
• Voluntary benefits
• Generous paid time off
• Paid leave options, including parental
• In-classroom, remote, and on-demand learning and professional development opportunities
• Robust well-being classes and programs
• Opportunities to give back and make an impact in local communities

About the Company

• Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.
• Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues.
• We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.
• Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.
• What makes Skadden special is our people and the culture, community and spirit of collaboration we have created.
• We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do.
• We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success.
• Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Equal Opportunity

• Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
• Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
• Skadden Equal Employment Opportunity Policy
• Applicants Have Rights Under Federal Employment Law
• In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage