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About the Role
Seeking an experienced Commercial Refrigeration Technician to service supermarket and grocery store accounts in the Austin, TX area. This role is responsible for diagnosing, repairing, and maintaining complex refrigeration systems while ensuring all work meets company standards and customer compliance requirements.
Responsibilities
- Diagnose, repair, and maintain supermarket refrigeration systems (racks, cases, walk-ins).
- Perform leak detection, repairs, and refrigerant charging in compliance with EPA standards.
- Complete detailed service documentation, including notes, photos, and reports.
- Accurately complete customer portal requirements.
- Ensure all refrigerant compliance and service event requirements are met.
- Communicate with dispatch and service managers regarding job status and parts needs.
- Coordinate with procurement for parts ordering and job follow-ups.
- Maintain company vehicle, tools, and truck stock.
- Participate in after-hours on-call rotation and respond to emergency service calls.
Requirements
- 3+ years of commercial refrigeration experience.
- Strong supermarket/grocery refrigeration experience (rack systems, multi-case systems).
- Experience working on parallel rack systems, compressors, condensers, and evaporators.
- Experience with EPRs, expansion valves (TXVs/EEVs), and case controls.
- Ability to troubleshoot electrical and mechanical components (low/high voltage).
- Ability to perform leak detection, repairs, evacuation, and proper charging procedures.
- Understanding of defrost cycles, controls, and system sequencing.
- Familiarity with EMS/BMS systems and refrigeration controls (Danfoss, Emerson/CPC, etc.).
- Ability to read wiring diagrams and refrigeration schematics.
- Strong troubleshooting and diagnostic skills.
- Ability to work independently with minimal supervision.
- Valid driver’s license with a clean driving record.
- Able to work independently with minimal supervision.
- Strong sense of ownership and accountability.
- Ability to manage jobs from start to finish.
- Comfortable working in a high-responsibility role.
- Willing to participate in after-hours on-call rotation.
Skills
- Commercial refrigeration
- Supermarket refrigeration systems
- Troubleshooting
- Repair
- Maintenance
- Refrigerant handling
- EPA standards compliance
- Service documentation
- Customer portal management
- Refrigerant compliance
- Communication
- Parts ordering
- Vehicle maintenance
- Tool maintenance
- On-call rotation
- Parallel rack systems
- Compressors
- Condensers
- Evaporators
- EPRs
- Expansion valves (TXVs/EEVs)
- Case controls
- Electrical troubleshooting
- Mechanical troubleshooting
- Low voltage
- High voltage
- R-404A
- R-448A
- R-407A
- CO₂ systems
- Leak detection
- Refrigerant charging
- Defrost cycles
- System controls
- System sequencing
- EMS/BMS systems
- Refrigeration controls
- Danfoss
- Emerson/CPC
- Wiring diagrams
- Refrigeration schematics
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 3+ years of commercial refrigeration experience
Education Level
- EPA Certification (Universal required or preferred)
About the Company
- Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment.
- Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
- Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times.
- We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.
- As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.
Equal Opportunity
- Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.
- All qualified individuals are encouraged to apply.
- If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.