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About the Role

We are seeking a dependable customer service specialist with a positive outlook and a commitment to providing top-notch customer service. This role requires innovative thinking and collaboration with other customer operations professionals to develop solutions for customer issues, including email order processing and resolving issues that prevent orders from shipping.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and manage orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Ability to use critical thinking skills to resolve customer issues and needs effectively.

Requirements

• 2-4 years of Customer Service experience.
• Experience with Salesforce and SAP preferred.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in MS Office Suite.
• High School Diploma required; Bachelor's Degree preferred.

Skills

• Goal-oriented with a positive and curious outlook.
• Exceptional attention to detail.
• Capability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Exceptional organizational skills.
• Ability to prioritize effectively.
• Proficient problem solver.
• Ability to make quality decisions.

Experience Level

• 2-4 years

Education Level

• High School Diploma
• Bachelor's Degree

Salary/Compensations

• USD 16 - USD 29.8 - hourly

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick).
• Medical/dental/vision insurance.
• 401(k) to eligible employees.
• Eligible to participate in short-term incentive programs.

About the Company

• Allergan Aesthetics, an AbbVie company, develops, manufactures, and markets a portfolio of leading aesthetics brands and products.
• Their aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
• Their goal is to consistently provide customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

Equal Opportunity

• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
• Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html