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About the Role

Mind Games is seeking motivated, reliable, and energetic Key Holders to help keep the store running smoothly, assist customers, and ensure a welcoming and fun environment. This role is ideal for individuals who thrive in a fast-paced, playful setting and want to contribute to a team that brings joy and creativity to every customer visit.

Responsibilities

• Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.
• Operate the POS system, accurately process payments, and issue receipts.
• Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.
• Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.
• Act as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit.
• Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.
• Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.
• Perform opening and closing procedures, including cash management, inspecting products, and following security protocols.
• Lead by example in delivering outstanding customer service and a positive attitude to support the team.

Requirements

• High school diploma or equivalent required.
• 2+ year of experience in sales, customer service, or retail.
• Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.
• Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.
• Dependable, responsible, and able to take ownership of store operations when entrusted with key-holder duties.
• Ability to stand or walk for long periods and lift to 20 pounds.

Skills

• Customer service
• Interpersonal skills
• Multitasking
• Priority management
• Meeting deadlines
• Sales
• Retail
• Cash management
• Product expertise
• Pop culture knowledge
• Board game knowledge
• Puzzle knowledge

Location

• Buffalo, NY

Work Type

• Full-time

Experience Level

• 2+ years of experience in sales, customer service, or retail
• Previous Key Holder or supervisory experience is recommended

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.50 per hour

Benefits

• Competitive pay and opportunities for growth
• Employee discount on games, puzzles, and toys
• Casual dress environment
• Work in a fun, creative environment surrounded by products and people you love

About the Company

• Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!
• Our stores are filled with games, puzzles, and toys for every age and occasion.
• We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.