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About the Role

Oversee the strategic execution of the legal, internal audit, and compliance team’s operations, gaining exposure to dynamic areas within the financial services and FinTech environment. This role combines legal operations expertise with strong people leadership to ensure alignment with organizational goals and continuous team development. You will have the ability to shape key operational improvement initiatives and will be responsible for designing processes and systems to ensure efficient performance of the team.

Responsibilities

Develop the team’s strategy and annual work plans to formalize the build out of the operational function in the team and ensuring achievement of milestones and objectives
Partner with IT and Vendor Management teams to develop and achieve a technology strategy and successfully implementing and managing technology solutions, including document management, contract lifecycle management, various tools, applications, licenses and subscriptions
Support the leadership team in developing and maintaining a talent strategy, including recruitment, retention, on-boarding/off-boarding, new hire training, resource allocation employee engagement and organizing team-building events and meetings
Ensure both the team’s and organization’s EDI goals are built into talent sourcing and pipeline strategies
Drive and support team operational excellence, conduct research and provide education to the leadership team on best practices to improve overall operational effectiveness
Optimize operational effectiveness by identifying opportunities for greater efficiency and implementing practices, tools and technology to improve workflows and processes
Lead strategic and operational planning processes for the team, including annual business planning, objective-setting and developing the team’s technology strategy
Create data and metrics to enhance reporting capabilities that demonstrate value, measure progress and provide insights into opportunities for improved effectiveness, and better-informed decision-making
Oversee project planning to ensure successful implementation of team-sponsored projects through effective management of stakeholders, timelines, budgets and resources
Successfully collaborate and align with business partners on cross-functional initiatives and provide required team responses on organization-wide initiatives such as cost reporting, business continuity planning and coordination of responses to internal and external auditing requests
Design and implement processes and procedures to improve workflow management, create efficiencies and advance departmental strategies
Facilitate training and enablement sessions for team members to ensure effective adoption of new technology and processes
Develop the legal team’s external counsel program and manage and maintain successful team vendor relationships
Develop team knowledge management practices and facilitate organization-wide training on legal topics and/or legal processes and procedures
Oversee team information and data governance and record management practices including any litigation hold practices
Ensure a consistent and efficient approach to the delivery of legal, compliance and audit services across the organization and making recommendations to the leadership team on continuous improvement opportunities
Craft clear, concise, articulate and timely communications and materials (including presentation decks) with an appropriate level of detail
Maintain visibility into team performance, engagement, and workload
Effectively delegate tasks across the team
Conduct one-on-one meetings and team check-ins to foster open communication
Identify skill gaps, coordinate training, and support career progression
Keep a pulse on individual career aspirations and integrate them into development plans
Lead performance reviews, provide feedback, and ensure transparent evaluation processes
Address and escalate challenges impacting team well-being or delivery
Review proposed OKRs, lead annual planning sessions, and align team goals with organizational priorities

Requirements

An undergraduate degree and a minimum 7 years’ related experience in legal operations
Knowledge and understanding of departmental operations and related competencies (financial, human resource management, business development, records management, technology, information governance, vendor management, data analytics, and knowledge management)
Experience in strategic planning, design, and facilitation
Proven leader with strong people management experience
Experience in business management, project management, change management and process development
Knowledge and understanding of the legal industry and corporate legal departments systems, processes, procedures and best practices
Process-oriented self-starter with a continuous improvement mindset who stays informed on best practices in operational management and technology developments
Results-oriented with demonstrated abilities in operational excellence and working both independently and collaboratively to move projects forward
Excellent verbal and written communication skills, including presentation and training/education skills
Highly collaborative, relationship-builder with strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels
Ability to comfortably manage and prioritize workloads in a fast-paced environment that is continuously evolving
Strong organizational and time management skills with the ability to manage multiple priorities in a dynamic, fast-paced, deadline-oriented environment
Meticulous, diligent, and attentive to details with the ability to produce high quality work under pressure
Technologically savvy with the ability to leverage technological tools to enhance process efficiency and build reports as necessary
Proficient with Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams)
Ability to independently manage competing priorities with sensitivity to internal stakeholders and deadlines
Demonstrated maturity, sound judgement and discretion and an ability to maintain the confidentiality of sensitive material and information
Proven ability to solve problems independently and a willingness to tackle new challenges and upgrade skills when required
Strong meeting/event planning skills and an ability to lead virtual and in-person meetings
Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

Legal operations
Financial management
Human resource management
Business development
Records management
Technology management
Information governance
Vendor management
Data analytics
Knowledge management
Strategic planning
People management
Business management
Project management
Change management
Process development
Operational management
Communication skills
Interpersonal skills
Organizational skills
Time management
Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams)
Problem-solving
Meeting/event planning

Location

Hybrid

Work Type

Full-time
Hybrid

Experience Level

Minimum 7 years related experience in legal operations

Education Level

Undergraduate degree

Salary/Compensations

$140,000 to $160,000
Eligible for short-term incentive plan

Benefits

Generous vacation and wellness days
Comprehensive employer-paid benefits coverage
Market-leading employer-funded RRSP program
Flexible hybrid work model
Free and confidential 24/7 employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching with United Way

About the Company

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
Interac empowers Canadians to transact digitally with confidence by providing payment and value exchange services.
In helping to develop the future of money and data in Canada, security is the core of everything we do.
We help keep Canadian customers safe and secure when transacting.
With nearly 300 financial institutions connected to our network, Canadians choose Interac products over 20 million times a day on average to exchange money.
Interac champions workplace culture, community, and corporate citizenship.
We are proud to be one of Canada’s leading and most trusted financial brands.

Equal Opportunity

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.
Interac Corp. only posts jobs on this careers site and verified corporate channels. We will never ask for payment or personal financial information. If you're unsure about a role or offer, contact us directly through our official website to confirm. For more information, visit In The Know.