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About the Role

Provides customer service and technical support in the administration of student financial aid services, including offering financial aid information and guidance to students and prospective students.

Responsibilities

• Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
• Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
• Responds to and/or directs student financial aid inquiries in person or via telephone.
• Provides telephone outreach to students in the financial aid process.
• Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
• Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid/loans or obtaining uncovered balances.
• Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
• Provides assistance with the College Work Study Program as required.
• Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
• Performs general clerical activities and provides support in relation to financial aid services.
• Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.

Requirements

• Must not be on default of any federal/state student loans.
• Ability to effectively communicate in advanced fluency of any of the following languages: Spanish, Vietnamese, ASL.
• Work is performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
• Employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.

Skills

• Student financial aid processes and activities.
• Federal and state regulations pertaining to financial aid programs.
• Work study programs and financial aid outreach programs.
• Outreaching to students and providing student service follow up information regarding financial aid, admissions, registration, etc.
• Customer services techniques and practices.
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Providing information and guidance in relation to student financial aid programs.
• Reviewing financial aid applications and determining eligibility.
• Performing general clerical activities associated with financial aid services.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Determining individual benefit eligibility.
• Use a variety of spreadsheet, word processing, database, and presentation software.

Location

• Highland Campus

Work Type

• Full-time

Experience Level

• One year related work experience

Education Level

• Associate degree
• Four years of related work experience may substitute for this education requirement.

Salary/Compensations

• $47,840 - $51,189

Benefits

• Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

About the Company

• Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
• We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
• ACC is looking for people who value open, responsible exchange of ideas, individuals committed to integrity and exemplary standards, and candidates that value personal and professional ownership that generates accountability.
• ACC offers career employment opportunities as staff, administrators, full-time faculty, and adjunct faculty.

Equal Opportunity

• Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law.
• This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission.
• ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.