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About the Role

As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL.

Responsibilities

• Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values.
• Consistently exceed client expectations through a refined, personalized approach.
• Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
• Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity.
• Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals.
• Stay attuned to the latest trends, product offerings, and boutique updates.
• Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
• Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
• Provide timely and efficient follow-up with clients, maintaining accuracy in data capture.
• Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette.
• Embody the sophistication and legacy of CHANEL through every interaction.

Requirements

• Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
• A natural ability to build strong, personalized relationships with clients.
• Excellent communication skills.
• Ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
• Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.

Skills

• Client Relations
• Sales Performance
• Product Knowledge
• Styling Advice
• After-sales Service
• Boutique Operations
• Merchandising Standards
• Visual Presentation
• Brand Representation
• Professionalism
• Communication Skills
• Organizational Skills

Location

• CHANEL Bloor Boutique (in Holt Renfrew)

Work Type

• Full-time
• Permanent

Experience Level

• Luxury Retail Experience
• High-end Customer Service

Salary/Compensations

• $60,000CAD annually + commission + bonus

Benefits

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance.
• Financial Security – A strong company pension plan and bonus program.
• Time to Recharge – Generous vacation days, sick leave, CSR (volunteering) days, and a day off for your birthday.
• Parental Support – A robust global parental leave policy.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – Mentorship programs, learning opportunities, and career advancement.

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
• CHANEL CANADA ULC. welcomes all applicants for this position.
• We are committed to fair and accessible employment practices.
• Accommodations are available upon request for candidates with disabilities throughout the recruitment process.