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About the Role

As a Customer Service Associate, you will be the first point of contact for customers, agents, brokers, and internal business partners, playing a key role in providing a positive experience. You will handle a high volume of customer inquiries accurately and efficiently, demonstrating empathy and resolving their needs. This role offers opportunities for career growth as you expand your communication, technical, and business knowledge.

Responsibilities

Successfully complete applicable new hire training.
Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action.
Increase the variety of interactions you are able to assist with as you grow your knowledge and skills, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
Navigate multiple systems and platforms simultaneously while interacting with the customer.
Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
Ensure accurate and comprehensive documentation of information, following defined guidelines and procedures.
May support departmental projects and initiatives and take on other developmental opportunities.
Perform other duties as assigned.

Requirements

Prior customer service experience.
Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
Ability to analyze information and think critically to make informed decisions.
Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
Flexibility and resiliency to navigate change.
Desire to continuously acquire new skills and knowledge.

Skills

Customer service
Verbal communication
Written communication
Technology proficiency
Multi-system navigation
Critical thinking
Analysis
Organization
Time management
Adaptability
Resiliency

Location

Nationwide

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or GED

Salary/Compensations

$37,400.00 - $61,600.00

Benefits

Health Insurance for employees and eligible family members from the first day of employment.
401(k) matching contributions.
Student loan debt assistance through the Paying it Forward Savings Program.
Pension Plan 100% funded by Travelers.
Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program with tools, discounts, resources, and mental health support.
Volunteer Encouragement with Matching Gift and Volunteer Rewards program.

About the Company

Travelers is one of the best property casualty insurers in the industry with over 170 years of history.
The company fosters a culture rooted in innovation and collaboration.
Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.
The company has been recognized by organizations such as G.I. Jobs and Military Times.
Travelers is committed to the communities they serve.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.