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About the Role

As an Upgrade Install and Relocation Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward.

Responsibilities

• Calibrate and qualify the machine on site, according to a pre-defined test-sequence.
• Isolate and solve problems with co-workers and the customer.
• Act as a resource for users on routine malfunctions.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Assemble and qualify the machine on site, according to procedure in a pre-defined sequence.
• Build, install and align components to a complete machine.
• Install ASML equipment at customer locations, including equipment with new features, pilot and proto systems.
• Analyze applicability, accuracy and adherence to design specifications.
• Recommend design changes or substitution of materials when appropriate.
• Evaluate and diagnose problems and make appropriate repairs.
• Answer customer questions and assist customers in a professional manner.
• Provide support and assistance to less experienced ASML or local personnel as necessary.
• Perform complex adjustments, perform upgrades, diagnose and solve problems with limited support.
• Prepare written technical reports if required.

Requirements

• Job Grade 04: Bachelor’s degree in a technical field or the equivalent combination of education, skills and experience.
• Job Grade 04: An associates or technical degree with at least 2 years of technical experience.
• Job Grade 05 - 06: Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience.
• Minimum 2+ years' experience in semiconductor industry preferred.
• Minimum 2+ years' Field Service Engineer work experience preferred.
• Minimum 2+ years' experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred.
• Knowledge of the semiconductor industry, vacuum system, or plasma is preferred.
• Must be work authorized in the United States without the need for employer sponsorship.
• Qualified candidates must be legally authorized to access controlled technology prior to beginning work.
• Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Skills

• Observe and respond to people and situations and interact with others encountered in the course of work.
• Learn and apply new information or skills.
• Demonstrate open, clear, concise and professional communication.
• Read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Result driven-demonstrate ownership and accountability including the ability to complete assignments with attention to detail and with a high degree of accuracy.
• Perform effectively in a demanding environment with changing workloads and deadlines.
• Work according to a strict set of procedures within the provided timelines, as well as identifying bottlenecks and driving improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Establish and maintain cooperative working relationships with manager, co-workers and customer.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.
• Demonstrate computer application experience, including data analysis tools, word processing, spreadsheet, and presentation software.
• Flexibility to expand capability in multiple technical competencies related to system upgrades, installs, and relocations, including mechanical installs (MI) and system integration (SI) competencies.
• Ability to operate heavy/complex machinery and work in a safe and alert manner.
• Willingness to continue learning and growing in a professional environment.

Location

• United States

Work Type

• Onsite
• Compressed work week
• 12-hour shifts
• Flexible shifts, including nights, weekends, and holidays
• Travel up to 75%

Experience Level

• Job Grade 04: at least 2 years of technical experience
• Job Grade 05 - 06: Minimum 2+ years' experience in semiconductor industry preferred
• Job Grade 05 - 06: Minimum 2+ years' Field Service Engineer work experience preferred
• Job Grade 05 - 06: Minimum 2+ years' experience in using computer applications

Education Level

• Bachelor’s degree in a technical field
• Associates or technical degree
• Bachelor's degree in an Engineering field

About the Company

• ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.
• We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.
• Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
• ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient.
• Working at ASML is inspiring, no matter what field you're in.
• We push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it.
• We’re a global team of more than 32,000 people from 122 different nationalities and counting.
• Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

Equal Opportunity

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
• We recognize that inclusion and diversity is a driving force in the success of our company.