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About the Role

Cotality is seeking a forward-thinking Professional, Quality Management passionate about AI to bridge the gap between artificial intelligence and loan operations. This role involves designing and optimizing custom AI assistants to inspect loan files, auditing AI accuracy, and leading root-cause analysis for errors. You will be the vital link between AI initiatives, quality assurance, and operations teams to ensure automated processes are flawless.

Responsibilities

Help create and train custom AI assistants using tools such as Gemini GEMS or similar specifically tailored to inspect loan files.
Spot-check loan files already approved by the AI to catch missed errors and ensure the model maintains a high level of accuracy.
Monitor AI trends, findings, and confidence scores to spot systemic risks, offering strategic recommendations to management to refine the AI models.
Build automated quality workflows to track performance and flag defects.
Create and manage protocols for handling complex loan exceptions that the AI flags for human review.
Lead deep-dive root cause analysis on high-risk defects using Lean Six Sigma tools to prevent errors from happening again.
Act as the primary liaison between the Quality department, business units, and Cotality teams to resolve defects and guide error-proofing efforts.
Own project schedules, action items, and deadlines for our AI initiatives.
Keep management informed with regular updates on defect resolutions, AI performance, and project milestones.

Requirements

College degree or equivalent experience.
Minimum 2 years related experience in Quality Assurance, Risk, or Loan Operations (college education may count for related experience).
Excellent verbal and written communication skills required for reporting, presentations, and the ability to translate complex AI findings into actionable business insights.
High aptitude in critical thinking and problem-solving skills, including statistical analytical skills to navigate data sets and evaluate if AI "confidence" matches actual accuracy.
High level of initiative to improve processes, identify systemic risks, and drive the evolution of the AI model.
Able to hold teams and individuals accountable to defects, action items, and changes in the process through effective professional influence.
Strong attention to detail, organizational skills, and project management skills.
Ability to manage multiple tasks/projects, work independently, and meet deadlines in a fast-paced environment.
Experience in Lean Six Sigma and/or Root Cause Analysis (e.g., 5 Whys, Fishbone diagrams) to distinguish between one-off errors and systemic algorithmic flaws.
Intermediate to advanced computer skills to retrieve, query, and manipulate documents and spreadsheets (Microsoft Office Suite, DB Viz); familiarity with AI performance metrics is a plus.

Skills

AI Configuration
AI Optimization
AI Auditing
Root Cause Analysis
Lean Six Sigma
Project Management
Quality Assurance
Risk Management
Loan Operations
Gemini GEMS
Microsoft Office Suite
DB Viz

Location

Hybrid

Work Type

Hybrid
Remote
Onsite

Experience Level

Minimum 2 years related experience

Education Level

College degree or equivalent experience

Salary/Compensations

55,900 - 74,880 USD

Benefits

Generous PTO and 11 paid holidays
Well-being and volunteer time off
Up to 16 weeks of fully paid parental leave
Baby stipend
Multiple medical plan options with mental health and wellness support offerings
401(k) with company match
Vesting after one year
$400 annual well-being stipend
Tuition assistance up to $5,250
Recognition Rewards
Referral bonuses
Exclusive discounts

About the Company

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric.
Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
We know our people are our greatest asset.
At Cotality, you can be yourself, lift people up and make an impact.
By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.
We are a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries.

Equal Opportunity

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.
Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.
We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
We are better together when we support and recognize our differences.
Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.