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About the Role
The Service Technician will respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls in a timely manner. Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Responsibilities
- Use strong troubleshooting skills to isolate and resolve problems in malfunctioning equipment or software.
- Identify and resolve issues for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Complete accurate and detailed service reports for customers and BryComm in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
- May install, configure, and support a variety of network systems and equipment for assigned projects.
- Execute all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
- Communicate and work consistently with other team members to improve overall operations of BryComm and the company.
- Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
- Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and supporting small project business.
- Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance and repair routines associated with installed security systems, and the installation of small or less complex projects.
- Performs other duties and responsibilities as requested or required.
Requirements
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs of the customer without being prompted.
- Solid technical skills and/or experience related to electronic security systems including access control, video surveillance, intrusion detection, and related technologies.
- Basic to intermediate knowledge of structured cabling, data networking, and AV systems is preferred.
- Solid programming and troubleshooting skills with the ability to identify issues and implement effective solutions.
- Must be a self-starter and work well with limited direct supervision.
- Solid mechanical and electrical aptitude (experience using hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
- Valid driver’s license with a clean driving record.
- Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.
Skills
- Troubleshooting
- Customer service
- Repair
- Installation
- Systems integration
- Network systems support
- Health and safety compliance
- Teamwork
- Preventative maintenance
- Technical assistance
- Systems checkout
- Maintenance
- Repair routines
- Security systems
- Reading a measuring tape
- Reading a level
- Interpersonal skills
- Written communication
- Verbal communication
- Learning industry
- Flexible scheduling
- Working at heights
- Ladder use
- Aerial man-lift use
- Professional appearance
- Organization
- Attention to detail
- Multi-tasking
Location
- Local travel to jobsites
Work Type
- Full-time
- Onsite
Experience Level
- Basic to intermediate knowledge
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Prescription coverage
- Life insurance
- 401(k) with company match
- Generous paid time off
About the Company
- CBX Solutions is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
- At CBX Solutions, trust and communication are the foundation of how we work.
- We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.
- Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
- Be part of a team that invests in your future, celebrates your success, and values your contribution.
Equal Opportunity
- CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor.
- We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.