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About the Role

We’re looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM, you will be competent in leading the Front of House team, driving service and sales, and be the constant face of energy on site at all times. The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on delivering the best service.

Responsibilities

• Successfully run a high volume & fast-paced coffee-bar in line with company standards
• Open and close down site confidently and competently when required
• Possess a full understanding of Steps of Service in line with company standards
• Effectively support in leading a Front of House team of employees and manage communications with the Operations Team clearly
• Create daily brief sheets for all Front of House sections of the site
• Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
• Ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
• Motivate all staff and project a positive attitude at all times
• Promote and enhance Front of House team engagement and happiness at work
• Display a smart and professional appearance, representing the company in a positive manner
• Undertake regular team meetings and participate in necessary Management meetings

Requirements

• Previous experience in hospitality management
• Strong experience in leading & developing a team
• A hands on approach/attitude
• Excellent communication skills to enable effective dialogue with colleagues and customers
• Strong managerial skills and a natural ability to lead
• Ability to problem solve and escalate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Location

• London

Work Type

• Full-time

Experience Level

• Management

Salary/Compensations

• Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.

Benefits

• NEST Pension
• Stream: On-demand access to earned wages, financial coaching, and more
• Financial support: access to interest-free, short-term loans
• Referral Bonus: Earn up to £300 in tiered bonuses
• Discounts online: Up to 40% off our retail line
• SpectrumLife: Confidential Employee Assistance Program (EAP)
• Crew Card: 50% off all food and drinks, plus two free coffees a day
• Friends & Family Discount: Discounts for friends and family on website and at sites
• Meals on Duty: One staff meal on shifts over 4 hours, two staff meals on shifts over 12 hours
• Social Events
• Enhanced Maternity and Paternity
• Wellbeing Allowance: Up to £75 annually
• Birthday Treat: £20 gift

About the Company

• Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.
• Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches.
• We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
• In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Equal Opportunity

• Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
• If there are any adjustments you need to help you bring your best self to an interview with us please let us know.