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About the Role
The Sales & Service Associate is an essential member of the Hertz Local Edition team, acting as a brand ambassador to provide customers with the fastest, easiest, and most valued experience. This sales commissioned team member delivers world-class customer service and professionally sells Hertz products and services to meet customer needs.
Responsibilities
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Focus on selling and revenue maximization on core products like damage waivers, fuel options, and vehicle upsells.
- Achieve personal sales goals while supporting team goals.
- Provide helpful, quality service and sales in a fast-paced sales environment.
- Convert phone inquiries into reservations and rentals.
- Create a positive customer service experience by listening to and identifying customer needs.
- Engage customers courteously and professionally, ensuring satisfaction.
- Maximize revenue opportunities by actively soliciting business after every rate quote and overcoming objections.
- Assist customers with post-rental inquiries regarding rental and billing.
- View every customer contact as a sales opportunity and solicit reservations on customer service calls.
Requirements
- A valid driver's license with a record in good standing.
- Ability to drive and operate vehicles.
- Fluency in English.
- 1-2 years of customer service and sales experience.
- Demonstrate good communication skills, both written and oral.
- Communicate in English clearly and proficiently.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate sales, professionalism, and interpersonal skills.
- Show a high level of ownership, accountability, and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays, and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Possess all auditory, speaking, and communicating capabilities necessary to complete responsibilities.
- Ability to sit, stand, walk, bend, twist, climb, drive, push, pull, speak, hear, write, lift, type, file, see, read.
- Ability to use a computer, telephone, calculator, copy machine, and fax machine.
Skills
- Communication skills (written and oral)
- Sales skills
- Customer service skills
- Organizational skills
- Time management skills
- Interpersonal skills
- Computer proficiency
- Telephone proficiency
- Calculator proficiency
- Copy machine proficiency
- Fax machine proficiency
Work Type
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- $16.50/hr
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Employee Discounts
About the Company
- The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
- The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Equal Opportunity
- At Hertz, we champion and celebrate a culture of diversity and inclusion.
- We take affirmative steps to promote employment and advancement opportunities.
- Individuals are encouraged to apply for positions because of the characteristics that make them unique.
- EOE, including disability/veteran