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About the Role

Oversees the day-to-day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports and participates in the recruitment and hiring process.

Responsibilities

Oversees the front of house F&B operations on a shift basis of a multi-venue location.
Assists with the development of performance objectives and delivers performance reviews for direct reports.
Schedules and supervises team members, verifies time and attendance, and assigns shift work.
Ensures appropriate team member coverage while minimizing operating costs.
Completes shift reports for management and tracks quality and guest issues.
Assists with the screening and selection of new hires and organizes training progress.
Assesses guest alcohol consumption and makes decisions regarding service.
Orders front of house supplies and participates in inventory counts.
Performs front line F&B duties as required (e.g., Coffee Cart Server, Bartender, Expediter).
Offers F&B expertise to internal and external customers.
Liaises and communicates effectively with all appropriate operational departments and team members.
Develops and cultivates strong working relationships with all stakeholders.
Ensures compliance with licensing laws, health and safety, and other statutory regulations.
Manages other initiatives as required.

Requirements

High School diploma or suitable combination of education and experience.
2 years Food & Beverage experience.
2 year's experience in a lead or supervisory role.
POS experience.
Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
Computer literacy in MS Office.

Skills

WHMIS
Ability to successfully obtain a Gaming License

Work Type

Full-time

Experience Level

2 years experience in a lead or supervisory role

Education Level

High School diploma
Post Secondary education in hospitality

Salary/Compensations

26.25 - 30.30 CAD