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About the Role

The Digital Services team within OIT aims to enhance how Philadelphians interact with City services online, particularly through the phila.gov website. This Product Manager role will lead the development and improvement of the City’s mobile applications and related digital products, working cross-functionally to define product vision, set priorities, and deliver user-centric solutions.

Responsibilities

• Define and communicate a clear product vision aligned with City priorities and user needs
• Lead product discovery efforts, including user research, stakeholder interviews, and data analysis
• Translate business and user needs into product requirements, user stories, and roadmaps
• Prioritize features and enhancements based on impact, feasibility, and strategic alignment
• Partner closely with engineering, design, and data teams to deliver high-quality digital products
• Manage and maintain a product backlog, ensuring transparency and alignment across stakeholders
• Monitor product performance using metrics and analytics, and drive continuous improvement
• Facilitate cross-department collaboration to ensure solutions meet operational and policy requirements
• Advocate for user-centered design, accessibility, and equity in all digital products
• Support agile delivery practices, including sprint planning, standups, and retrospectives
• Communicate progress, risks, and outcomes clearly to technical and non-technical audiences
• Monitor and analyze the evolving mobile product landscape to identify opportunities, trends, and best practices that inform product strategy
• Establish and sustain a clear product vision, direction, and forward momentum for your portfolio
• Approve features for release based on readiness and user impact
• Oversee app store submissions, release notes, and rollout plans

Requirements

• 3–6+ years of experience in product management, business analysis, or a related role
• Experience delivering digital products or platforms at scale
• Experience working with agile or iterative development processes
• Experience engaging with stakeholders across diverse functional areas
• The successful candidate must be a city of Philadelphia resident within six months of hire

Skills

• Strong understanding of modern product management principles and agile methodologies
• Ability to balance strategic thinking with hands-on execution
• Ability to run sprint planning, backlog grooming, and standups
• Experience defining epics, user stories, acceptance criteria, and success metrics
• Experience working with cross-functional teams, including engineers, designers, and stakeholders
• Strong analytical and problem-solving skills, with experience using data to inform decisions
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a dynamic, public-sector environment
• Commitment to equity, digital accessibility, and inclusive design
• Familiarity with digital service delivery in government or regulated environments is a plus

Location

• Philadelphia

Work Type

• Full-time

Experience Level

• 3-6+ years

Education Level

• College degree

Salary/Compensations

• $105,000 - $125,000

Benefits

• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Eligibility to participate in the Public Service Loan Forgiveness program
• Free SEPTA transportation (SEPTA Key Advantage Program)
• Tuition discounts and scholarships with partner colleges and universities

About the Company

• A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career.
• The City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else.
• We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel.
• Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.

Equal Opportunity

• The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.