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About the Role

The Professional Practice Lead (PPL) leads and provides clinical support to a team of Client Services Supervisors (CSS), including Registered Practical Nurses (RPNs) and Registered Nurses (RNs). The PPL fosters collaboration with stakeholders, clients, and families to ensure client-centered care, adhering to nursing regulations and Infection Prevention and Control (IPAC) practices. This role works with organizational leadership and frontline teams to uphold and improve care standards.

Responsibilities

Annually shadows each CSS within the community and conducts home visits.
Creates a plan for continuous professional development and training.
Collaborates with the manager to establish and maintain ongoing caseload realignment.
Conducts monthly Peer support sessions with the client services supervisor team.
Provides leadership in the development, evaluation, and improvement of clinical practice for the Client Service Supervisor (CSS) and Personal Support Worker (PSW) teams.
Participates in researching, integrating, and promoting evidence-based clinical care models.
Acts as a leader in change management initiatives and a champion for continuous improvement.
Participates in the development of policies, procedures, processes, and tools to improve care delivery.
Supports complex and difficult client clinical issues and complaints.
Attends patient home visits and care conferences as required.
Supports frontline staff with the development of care plans for complex clinical issues.
Demonstrates commitment to the pursuit of results and service excellence.
Reviews operational processes to identify opportunities for improvement and develops solutions.
Participates in quality and process improvement activities.
Participates in client satisfaction initiatives.
Carries a reduced caseload of clients.
Provides education and day-to-day support in the development of staff expertise.
Supports on-boarding and orientation of new CSSs and PSWs.
Supports continuous learning, professional development, and evidence-based care delivery through education, coaching, and mentorship.
Supervises PSWs in a unionized environment.
Supports the team to ensure department and/or client/family needs are met, including absence coverage.
Develops professional working relationships with internal and external partners.
Works respectfully, positively, and collaboratively within a team environment.
Shares clinical and system knowledge, skills, experiences, and lessons learned.
Actively participates in the Client Services Team, collaborating with and providing solutions/support to team members and leadership.
Works with leadership to support coaching opportunities and performance issues.
Leads by example and demonstrates organizational values.
Assumes on-call responsibilities.
Identifies and reports health and safety incidents and concerns in a timely manner.
Documents incidents and escalates appropriately.
Participates in health and safety processes and procedures.
Cultivates a positive safety culture and encourages best practices for staff and client safety.
Participates in all health and safety training initiatives.
Takes proactive action against client incidents within scope of practice.
Develops plans to identify, manage, and/or minimize client safety risks.
Assesses the severity of adverse client safety/risk events and develops action plans.
Collaborates with funders and follows additional processes as required.
Calls emergency services (911) when a client is at immediate risk.
Evaluates potential hazards and identifies clients at risk, taking preventative measures.
Reports all safety events impacting clients, caregivers, and families in a timely and honest disclosure.

Requirements

RN or RPN with current registration in the College of Nurses of Ontario.
Two years of relevant working experience.
Excellent assessment skills.
Two years of experience supervising PSWs.
Excellent interpersonal, problem-solving, and communication skills.
Highly organized.
Able to work independently while functioning as a member of a team.
Demonstrated efforts to continuously upgrade skills.
Demonstrated initiative regarding continuous improvement opportunities.

Skills

Clinical support
Client-centered care
Nursing regulations
Infection Prevention and Control (IPAC)
Change management
Quality improvement
Staff development
Coaching
Mentorship
Risk management
Health and safety management
Assessment skills
Interpersonal skills
Problem-solving skills
Communication skills
Organizational skills
Teamwork
Initiative
Adult education principles

Location

Head Office
Hybrid

Work Type

Full-Time
Permanent
Hybrid

Experience Level

2 years of relevant working experience
2 years of experience supervising PSWs

Education Level

RN or RPN with current registration in the College of Nurses of Ontario

Salary/Compensations

$65,000 to $76,500 per year

Benefits

Hybrid Environment: 3 in-office work and 2 work-from-home days.
Subsidized underground parking at main office.
Conveniently located on subway line and GO transit.
Comprehensive health, dental, paramedical and vision coverage with employer paid premiums.
RRSP program through RBC with employer and voluntary employee contributions.
Paid training and professional development opportunities.

About the Company

Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.

Equal Opportunity

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.
Dedicated to building a workforce that reflects the diversity of the communities in which we live and serve.
Creating an environment where every employee has the opportunity to reach their potential.
Seeks applicants who embrace our values of equity, anti-racism, and inclusion.
Encourages applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
Committed to an environment that is barrier free.
If you require accommodation, please inform us in advance.
May use artificial intelligence (AI) through third-party platforms to assist in parts of the recruitment and/or selection process.
Only applicants who are selected for an interview will be contacted.