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About the Role

The Commercial Servicing Officer is a critical role on the Commercial Banking team, supporting exceptional client experiences, ensuring regulatory compliance, and contributing to the growth of the commercial bank. This role collaborates with internal and external professionals to ensure a seamless service experience for Commercial Banking clients.

Responsibilities

• Responsible for the end-to-end service journey for a portfolio of Commercial Banking clients.
• Work with the Commercial Servicing team and key support partners to enhance overall service delivery, making suggestions and modifications to the process where appropriate.
• Provides direct support to a book of clients based on market needs.
• Respond to all service inquiries from clients, Relationship Managers on behalf of clients or other colleagues at the bank.
• Assist with providing guidance and troubleshooting treasury management products in support of the service experience for clients.
• Maintain high levels of quality, leveraging controls and procedures for commercial banking services, potentially including loan and deposit services for clients.
• Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
• Responsible for the application of the know-your-customer process for Commercial Banking, including work with Enterprise Risk to ensure compliance with BSA/AML requirements and regulations.
• Active participation in onboarding and KYC activities for clients in portfolio including refresh.
• Work with Relationship Managers to bring full complement of Commercial Banking services to their clients.
• Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.

Requirements

• Proven track record in leadership roles within banking, preferably at a regional level
• Must be able to work independently, a motivated and self-directed leader capable of managing a team of professionals

Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in financial analysis and strategic planning
• Ability to build and maintain relationships with clients and stakeholders
• Proficient in MS 365 products
• Knowledge of standard banking systems, CRM
• Banking regulations and compliance standards
• Commercial loan products

Work Type

• full-time

Experience Level

• 4+ years experience in commercial banking
• Experience with credit analysis, risk management, and loan portfolio management

Education Level

• Bachelor’s Degree (preferably in Finance, Business or Economics)
• MBA or advanced degree preferred

Salary/Compensations

• $75,000 - $85,000.00 annually + bonus + benefits

Equal Opportunity

• Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.