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About the Role

Focus on proactive management of assigned accounts within the RETAIL organization, partnering with National Account Sales Managers and Field Sales Reps to ensure maximum customer efficiency. Responsibilities include cross-functional collaboration, internal and external relationship management, communicating customer needs, meeting business objectives, and improving productivity. This role is ideal for individuals seeking a position in inside sales and/or customer support, adding value by identifying and escalating customer issues and executing critical processes.

Responsibilities

Work in conjunction with the National Account sales team in executing several sales operational processes that enable commercial team members to focus on customer-facing revenue generating activities.
Serve as sales support and an internal liaison to the selling organization, supporting processes such as new customer set-up and onboarding, price maintenance, forecasting, item maintenance, report management, and customer account maintenance.
Manage the operational implementation of new business opportunities, including customer engagement, coordination with internal stakeholders through customer onboarding, and oversight of project/opportunity management throughout its lifecycle.
Handle the Accounts Receivable collection process and activities in collaboration with sales leaders.
Track sales opportunities throughout their lifecycle and report on progress.
Utilize CRM tools (MS Dynamics, mTrilogix, SmartSheet, etc.) to manage sales opportunities and develop customer performance reports.
Serve as a liaison with internal functional areas on the execution of sales operations processes.
Perform eCommerce maintenance, including customer, item, pricing, and administrative functions supporting digital solutions and websites.
Interface and collaborate with internal and external customers to ensure the execution of sales operational processes.
Maintain data in ERP and manage overall transactional workflow.
Provide feedback and participate in projects to streamline operational processes.
Establish a good working rapport with other Bunzl locations, troubleshoot potential problems, rectify existing concerns, and maintain excellent customer relationships.

Requirements

High School diploma or equivalent required.
Bachelor’s degree preferred.
Three+ years related sales, customer support or retail experience.
Strong user-level MS Excel proficiency, including creating formulas and pivot tables.
Strong understanding of sales and sales operations practices.
Ability to analyze information, determine appropriate action, make autonomous decisions, and transfer previous learnings to current situations.
Exceptional communication skills and capable of forging strong, impactful cross-functional relationships.
Knowledge of one or more operational areas (customer service, warehousing, finance, purchasing, inventory management) is a strong plus.

Skills

MS Excel
CRM tools
Sales operations
Customer support
Communication skills
Relationship management
Problem-solving
Data analysis
ERP systems

Location

Long Island, NY (Bethpage)

Work Type

Onsite
Day shift
M-F
Some work from home flexibility (1-2 days/month)

Experience Level

Three+ years related sales, customer support or retail experience

Education Level

High School diploma or equivalent
Bachelor’s degree preferred

Salary/Compensations

$55-75K

Benefits

Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
Paid Time Off - Vacation, Sick, Holidays and Personal Time
401K with generous company match

About the Company

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries.
Grown organically and through acquisitions to exceed $10 billion in sales.
Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico.
With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Equal Opportunity

Bunzl Distribution has a tradition of commitment to equal employment opportunity.
It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.