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About the Role

The Care Specialist - Weekend On Call will organize schedules for Caregivers to ensure adequate client care. This role provides support, ensures coverage for client cases, and verifies aide compliance with DOH standards in collaboration with the HR Department.

Responsibilities

• Produce daily reports including the SANTRAX/SAM Exception daily report and address concerns raised with Home Health Aides.
• Review open scheduling orders and schedule home health aides to permanent cases/shifts.
• Ensure client services are scheduled as prescribed on authorization documentation.
• Clear exceptions in the system for Saturdays and Sundays.
• Prepare Change Forms to alert contracts regarding any changes in client service hours, interruptions, or hospitalizations.
• Understand patient-specific care needs to identify appropriate caregivers.
• Communicate trends, patterns, and concerns to appropriate teams.
• Document all interactions comprehensively and timely in required databases.
• Participate in quality improvement activities, including contacting clients for feedback.
• Attend agency meetings, case conferences, supervision, and staff development trainings.

Requirements

• 2-5 years of experience in homecare or a related field.
• Bilingual (English and Spanish) required.
• Problem-solving abilities while multi-tasking.
• Ability to exercise sound judgment.
• Excellent verbal and written communication skills.
• Excellent customer service and organizational skills.
• Knowledge of home care concepts, practices, and procedures within a LHCSA.
• Ability to maintain confidentiality at all times.
• Commitment to organization’s mission, vision, and values.
• Moderate to strong computer proficiency using standard office software programs, particularly Microsoft Office.
• Ability to utilize technology in daily work.
• Experience with web-based applications.

Skills

• Problem solving
• Multi-tasking
• Judgment
• Verbal communication
• Written communication
• Customer service
• Organizational skills
• Home care concepts
• Confidentiality
• Computer proficiency
• Microsoft Office
• Web-based applications

Location

• 535 Bushwick Ave - Brooklyn, NY 11206

Work Type

• Seasonal
• Temporary

Experience Level

• 2-5 years

Education Level

• HS Diploma or equivalent
• Bachelors preferred

Salary/Compensations

• $27.00 - $28.00 Hourly

About the Company

• RiseBoro is committed to providing equal employment opportunity to all employees and applicants for employment.

Equal Opportunity

• No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.
• This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination.
• RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.