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About the Role

The Platform Owner, Automation Platforms is accountable for the end-to-end health, strategy, and value realization of EDC’s enterprise automation and workflow platforms. This role owns the vision, roadmap, governance, and support operating model for the automation platforms, developed in close collaboration with the business arm of the Automation COE and relevant platform teams. This is a product-style ownership role with clear accountability for platform outcomes.

Responsibilities

Define and own the enterprise vision and multi‑year roadmap for intelligent automation and workflow platforms
Align platform capabilities to EDC’s business priorities, transformation initiatives, and operating model
Balance run, grow, and transform demands while managing technical debt and platform sustainability
Partner with Technical Leads, Developers, BAs, and delivery teams to ensure solutions are designed and delivered in line with platform standards
Enable effective intake, prioritization, and sequencing of work across multiple teams and domains for ServiceNow CSM
Ensure strong release management, lifecycle management, and production support models are in place
Work closely with the Business Enablement team and joint Automation COE to assess, shape, and size RPA and workflow automation opportunities
Ensure automation use cases are appropriately qualified for the right platform (UiPath, ServiceNow, Power Platform, or hybrid solutions)
Help to maintain the operating model for citizen development, including enablement, controls, and support
Ensure appropriate guardrails exist to enable innovation without compromising security or maintainability
Promote reuse, standard patterns, and platform literacy across the organization
Establish and enforce platform governance, standards, and guardrails
Act as the final decision authority for platform design choices, customization vs configuration, and onboarding of new use cases
Ensure platform changes align with enterprise architecture, security, and risk requirements
Represent the platform in architecture reviews, governance forums, and executive discussions
Ensure developers, squads, and vendors adhere to the defined delivery lifecycle, including design reviews, security and risk assessments, testing standards, and release approvals
Enforce lifecycle gates across automation and workflow solutions to ensure quality, resilience, and maintainability
Balance enablement with control, ensuring teams can move quickly without bypassing governance
Align to enterprise architecture standards with other platform owners and teams
Ensure consistent integration patterns and data contracts with other platform owners and teams
Coordinate roadmap planning and dependency management with other platform owners and teams
Represent intelligent automation platforms in cross platform planning, design, and governance forums
Own strategic relationships with platform vendors and implementation partners
Evaluate new features, releases, and emerging capabilities to determine business relevance
Act as the primary platform contact for senior business and technology stakeholders
Partner with the Automation COE and GenAI COE to evaluate and enable AI augmented automation use cases
Ensure GenAI capabilities are integrated into automation platforms in a controlled, secure, and value driven manner
Define guardrails and decision criteria for when and how GenAI is applied within automation solutions

Requirements

Post‑secondary degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 7 years of experience working with enterprise automation, workflow, or low code platforms
Demonstrated experience acting as a platform owner, product owner, or technical product lead
Strong hands-on understanding of UiPath
Strong hands-on understanding of ServiceNow CSM, App Engine, and Workflow Data Fabric
Strong hands-on understanding of Microsoft Power Platform
Solid understanding of enterprise architecture principles
Solid understanding of integration patterns and APIs
Solid understanding of security, risk, and compliance in regulated environments
Proven ability to balance strategic thinking with pragmatic decision-making
Strong stakeholder management and executive communication skills
Experience working within or alongside an Automation COE or enterprise enablement function
Proven ability to govern automation delivery across multiple teams and vendors while maintaining delivery velocity
Experience integrating GenAI capabilities into enterprise automation platforms within defined risk and governance frameworks
Strong understanding of platform governance models and value-based prioritization
Experience enabling and governing citizen development programs
Bilingual in both official languages (English and French)
Able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents)
Meet the requisite government security screening requirements

Skills

Enterprise automation
Workflow platforms
Low code platforms
UiPath
ServiceNow CSM
ServiceNow App Engine
ServiceNow Workflow Data Fabric
Microsoft Power Platform
Enterprise architecture
Integration patterns
APIs
Security
Risk management
Compliance
Stakeholder management
Executive communication
Automation COE
GenAI
Platform governance
Citizen development

Location

Ottawa
Toronto
Mississauga
Montreal
Brossard
Laval
Calgary
Halifax
Vancouver

Work Type

Hybrid
Permanent

Experience Level

Minimum of 7 years of experience

Education Level

Post-secondary degree in Computer Science, Engineering, Information Systems, or a related field

Salary/Compensations

Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Benefits

Comprehensive Benefits package
Competitive compensation package
Work-life balance
Continuous learning opportunities
Training programs
Workshops
Language training
Diverse and inclusive workplace
Wellness Programs
Mental health support
Fitness programs
Volunteer opportunities
3 to 4 weeks paid vacation
Corporate closure period
Summer early Friday’s
No meeting Fridays
Relocation assistance

About the Company

At EDC, we support Canadian businesses to succeed globally.
We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
Export Development Canada (EDC) is a financial Crown corporation.
We offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
The Digital & Technology Solutions (DTS) group was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences.
Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Within DTS, the Digital Platform Delivery & Architecture (DPDA) group plays a critical role by enabling the business through secure, scalable, and fit for purpose digital platforms.

Equal Opportunity

EDC is committed to Fair Employment Practices.
EDC's Commitment to Employment Equity
Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs.
Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca.