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About the Role

The Business Analyst provides support to Product Owners, the Technology Team, and the greater organization, ensuring the timely discovery, development, testing, and delivery of roadmap items. This role acts as a Subject Matter Expert for supported products, assisting with troubleshooting and identifying opportunities for product innovation. The Business Analyst bridges the gap between strategic vision and daily operations, fostering stakeholder alignment and driving transformational initiatives.

Responsibilities

Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders.
Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives.
Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process.
Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation.
Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design.
Develops a deep understanding of customer, employee and FCE needs within the core business systems.
Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization.
Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs.
Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together.
Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization.
Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout.

Requirements

Bachelor's degree in business, agriculture or a related field or an equivalent combination of education and experience.
Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred.
Experience in software Testing and/or Quality Assurance preferred.
Salesforce certifications are a plus.

Work Type

Hybrid work options after two weeks of employment

Education Level

Bachelor's degree in business, agriculture or a related field or an equivalent combination of education and experience.

Salary/Compensations

$55,000 to $90,000

Benefits

Short-Term Incentive to reward business results
401k match up to 6% of salary
Verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
15-25 days of vacation leave per year, depending on years of service
12 days of holiday leave per year
7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter
Unlimited rollover of unused sick leave year to year
Comprehensive medical, dental, and vision plans, including preventive care and wellness programs
Health Savings Account
Life insurance at 2x base pay
Accidental Death and Dismemberment insurance at 2x base pay
Long-term disability insurance at 2/3 base pay
Tuition reimbursement
Continuing education and training
Employee Assistance Program

About the Company

Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory.
We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

Equal Opportunity

Farm Credit East is an Equal Opportunity Employer.
As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law.
It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening.
In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.