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About the Role

The Leader, Operational Resilience & Critical Services Oversight is a senior second-line risk leadership role that leads Interac's Operational Resilience pillar within Enterprise Risk Management (ERM). This role provides independent oversight and challenge across business continuity management, incident and crisis management, resilience testing, and scenario planning, supporting Interac's ability to continue delivering critical payment services through disruption and meet evolving regulatory expectations.

Responsibilities

Own and maintain Interac's second-line Operational Resilience Framework.
Align the framework to Interac's ERM framework, risk appetite, Bank of Canada PPS expectations, PFMI Principle 17, and RPAA/RPAR obligations.
Report material resilience gaps, trends, and residual risks through ERM governance and Board committee reporting.
Oversee BCM for critical payment services and enterprise functions.
Challenge whether continuity plans support timely recovery of operations and fulfilment of obligations during wide-scale or major disruption.
Assess whether BCM evidence supports defined impact tolerances, service priorities, dependencies, accountable owners, and remediation plans.
Track BCM gaps, overdue actions, and accepted risks through ERM issue management and governance reporting.
Oversee the enterprise incident and crisis management model from a second-line risk perspective.
Challenge whether incidents are assessed, escalated, managed, reviewed, and remediated in line with PPS expectations and PFMI Principle 17.
Monitor incident themes, recurring control weaknesses, crisis readiness gaps, and overdue remediation actions.
Prepare escalation and governance reporting where incidents or crisis readiness gaps may affect critical service continuity, regulatory expectations, or risk appetite.
Oversee scenario planning, tabletop exercises, and resilience testing for critical services and material enterprise dependencies.
Ensure scenarios are plausible, risk-based, proportionate, and designed to test recovery, decision-making, communications, escalation, and governance.
Confirm that test outcomes are documented, reviewed, assigned owners, and tracked through remediation to closure.
Use testing results to inform RPAA/RPAR-aligned risk management, incident response, and independent review evidence.
Provide independent challenge over resilience assessments, issue ratings, remediation plans, evidence quality, and risk acceptance recommendations.
Maintain enterprise visibility of open Operational Resilience issues.
Escalate material gaps where residual risk is outside appetite, evidence is insufficient, or remediation is not progressing.
Prepare decision-useful reporting for ERM governance, management committees, Board committees, and regulatory oversight.
Lead four direct reports across BCM, incident and crisis management, scenario planning, and resilience testing.
Set objectives, cadence, role clarity, quality expectations, and escalation standards for second-line Operational Resilience oversight.
Build team capability in independent challenge, evidence review, issue management, governance reporting, and regulatory traceability.
Model plain, evidence-based risk judgement aligned to ERM expectations and regulatory obligations.

Requirements

15+ years of progressive experience in Operational Resilience, Business Continuity Management, Enterprise Risk Management, Crisis Management, or related disciplines.
Significant experience within financial services, payments, critical infrastructure, or other highly regulated industries.
Demonstrated expertise providing independent second-line oversight and credible challenge to senior leaders.
Proven experience developing and governing enterprise operational resilience frameworks, standards, and playbooks.
Experience engaging with executive leadership, governance committees, regulators, and internal/external audit partners.
Strong leadership capability with a track record of building and developing high-performing teams.
Exceptional communication skills — able to translate complex resilience concepts into decision-useful executive insights.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

Operational Resilience & Critical Service Mapping
Business Continuity Management & Impact Tolerances
Incident & Crisis Management
Resilience Testing & Scenario Planning
Enterprise Risk Management principles, risk appetite, and issue management
Regulatory oversight and governance frameworks, including Bank of Canada PPS expectations, PFMI Principle 17, RPAA/RPAR, and ISO 22301

Location

Canada

Work Type

Hybrid
Full-time

Experience Level

15+ years

Education Level

Bachelor's degree in Risk Management, Business Administration, Public Administration, Finance, Operational Resilience, Business Continuity Management, or a related discipline.
Professional certifications such as CBCP, CBCI, MBCI, ISO 22301, CRM, CPA, or PMP are considered strong assets.

Salary/Compensations

$145,000 – $165,000

Benefits

Eligibility for short-term incentive plan
Generous vacation and wellness days
Comprehensive employer-paid benefits coverage
Market-leading employer-funded RRSP program
Flexible hybrid work model
Access to a free and confidential 24/7 employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching with United Way

About the Company

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Interac empowers Canadians to transact digitally with confidence by providing payment and value exchange services.
In helping to develop the future of money and data in Canada, security is the core of everything we do.
We help keep Canadian customers safe and secure when transacting.
With nearly 300 financial institutions connected to our network, Canadians choose Interac products over 20 million times a day on average to exchange money.
Interac champions workplace culture, community, and corporate citizenship.
We are proud to be one of Canada’s leading and most trusted financial brands.

Equal Opportunity

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.