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About the Role

The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers, offering strategic and technical guidance to help them unlock the full potential of their observability strategy and maximize the use and value of Chronosphere. This role involves guiding customers through their journey, building partnerships, managing interactions, and collaborating cross-functionally to deliver exceptional outcomes.

Responsibilities

Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
Build, maintain, and execute strategic account plans for customers.
Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Identify and mitigate risks within the customer portfolio.
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
Act as the voice of the customer to influence product development and customer success strategies.
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
Deliver strategic insights to help customers achieve their business goals.
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Requirements

5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor communication across audiences.
Comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
Hands-on knowledge of observability, monitoring, and cloud-native environments.
Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Skills

Kubernetes
Prometheus
OpenTelemetry
Distributed systems

Location

Remote

Work Type

Remote
Hybrid

Experience Level

5+ years

Salary/Compensations

$142,000.00 - $230,000.00/yr

Benefits

Restricted stock units
Bonus

About the Company

Palo Alto Networks® is united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world.
Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster.
Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours.
Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow.
We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.