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About the Role

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for guests. They serve as the property’s after-hours emergency contact and assist guests as needed. This role is not a security guard position.

Responsibilities

• Keep watch on the property when the office is closed.
• Report any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints, and concerns professionally and courteously after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure only authorized guests access rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and incidents on the Property Attendant Checklist.
• Perform other tasks as assigned by supervisor.
• Ensure the property is always clean and free of trash and debris.
• Follow on-call schedule.
• Complete 3 thorough inspections of the property during each night scheduled (typically around 7:00 PM, 9:00 PM, and after midnight).
• Complete 5 evenly spaced rounds between 7:00 AM and 11:00 PM and one round after midnight for properties closed on Sunday.
• Complete a minimum of 3 rounds after closing for properties open on Sunday.

Requirements

• Must live on property during the term of employment.
• Must follow all guidelines outlined in the “Terms of Guest Agreement”.
• Prohibited from possessing a firearm, or dangerous or deadly weaponry while on InTown property.
• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write efficiently to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.
• Work on uneven surfaces in hot, cold, and wet conditions.
• Climb and stand on ladders at heights of up to approximately 30 feet.
• Visually inspect vacant rooms.
• Frequent walking at a quick pace, standing, climbing, balancing, stooping, kneeling, bending, crouching, and/or crawling for extended periods throughout the shift.
• Stand and walk in crowded areas and in confined spaces.
• Lifting and carrying over 50 lbs and occasionally up to 100 lbs.
• Ability to reach with arms outstretched or overhead.

Skills

• Safety awareness
• Security awareness
• Guest service
• Communication
• Professionalism
• Problem-solving

Location

• Chester, Virginia

Work Type

• On-call
• Live-in

Experience Level

• Entry Level

Benefits

• Easy to follow training programs
• Supportive team throughout onboarding
• 401k with company match
• Complimentary room with housekeeping
• Weekly payroll
• Exceptional work/life balance
• Paid Personal Time Off (PTO)
• Competitive starting salaries
• Bonus Potential
• Health, dental, vision, life and disability insurance

About the Company

• InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states.
• Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees.
• InTown Suites provides apartment-style suites designed for extended weekly, monthly, or longer stays, including in-room kitchens.
• The company's sister brand is Uptown Suites.
• InTown and Uptown Suites are committed to building a diverse, equitable, and inclusive workforce.
• Our Mission: We make every guest stay memorable with small gestures that make a big difference.
• Our Core Values: Unexpected Delight, Efficiency, Unity, Integrity, Passion.

Equal Opportunity

• InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce.