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About the Role

As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.

Responsibilities

Develop deep technical expertise and continuously learn as the product evolves.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
Become the go-to expert on Datadog Logs within the Technical Solutions team, specializing in end-to-end log ingestion, processing, and visualization.
Lead escalations involving missing logs, parsing discrepancies, pipeline misconfigurations, and unexpected indexing or retention behavior.
Build internal tools, reusable diagnostic flows, and clear guides that empower TSEs and customers to troubleshoot log issues independently.

Requirements

A self-driven problem solver with an obsession for excellence and continuous learning.
Thrive in ambiguity, take initiative, and push beyond expectations.
A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.
Experienced in troubleshooting common log issues such as parsing failures, dropped logs, incorrect facets, pipeline routing problems, and noisy ingestion.
Comfortable working with GROK, JSON, and custom log parsers, and understand the impact of filters, remappers, and processors on log behavior.
Confident navigating log-based monitors, Live Tail, cold storage, rehydration, and usage controls like exclusion filters and quotas.
Analytical and precise, you enjoy digging into intricate pipelines, identifying root causes, and guiding customers to optimized, cost-effective solutions.
Experienced in using Zendesk, Jira, Confluence, or similar softwares.

Skills

Datadog Logs
Log ingestion
Log processing
Log visualization
GROK
JSON
Custom log parsers
Log monitors
Live Tail
Cold storage
Rehydration
Exclusion filters
Quotas

Location

Hybrid

Work Type

Hybrid

Education Level

Computer Science or Engineering majors

Salary/Compensations

$85,000—$124,000 USD

Benefits

Generous and competitive US benefits
New hire stock equity (RSUs)
Employee stock purchase plan
Continuous career development and pathing opportunities
Product training
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture
Healthcare
Dental
Parental planning
Mental health benefits
401(k) plan and match
Paid time off
Fitness reimbursements
Discounted employee stock purchase plan

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.